Legal

Best Practices for Pre-Chat and Post-Chat Surveys and Data Collection

Knowing your customers is a must, and that’s what LiveChat is all about. To deliver valuable support and address your customers’ needs, you should first know who you’re connecting with. Also, once you’ve connected with a customer, you may want to ask for opinions and feedback, or... read more

Malgorzata Sikora
3 minutes
Feb 5, 2021

Legal Is a Product: How To Segment Your Customers and Offer Them Legal Support

If you run an online business, most likely you receive a number of requests concerning documents that your customers would like to sign. We know it’s a demanding process and, at LiveChat, we really care about helping your business. At the end of the day, your legal agreements are... read more

Malgorzata Sikora
4 minutes
Dec 3, 2020

Connect with customers

LiveChat is a complete customer service platform that delights your customers and fuels your sales

Generating a Privacy Policy Explained

Writing online documents is always a challenge, and we know that to be true at LiveChat. That’s why we’ve prepared a free online privacy policy generator to assist you with creating a perfectly tailored policy. In this article, you’ll find some best practices for drafting a... read more

Malgorzata Sikora
4 minutes
Oct 26, 2020

SaaS and Legal: What Documents You Do, and Don’t, Need

At LiveChat, we work with customers and legal documents on a daily basis. One of the most important lessons we’ve learned is that it’s easy to get lost with all of these types of documents and demands from our customers. This article will explain what legal documents are the most... read more

Malgorzata Sikora
5 minutes
Sep 16, 2020