Customer support

Customer Support Quotes That You Should Remember

I don’t think I would be wrong by saying that we all want to get better at customer service. After all, we should all strive for the best customer satisfaction. This quick read will get you closer to the customers’ mindset. It will help you understand their way of thinking, so... read more

4 minutes
Nov 2, 2015

What is CQ and why is it essential for successful customer support

The ability to stay cool when situation becomes challenging requires a great degree of personal control. But, what’s most important in today’s customer service environment is not just how well a frontline rep can handle one particular challenging interaction, but how well he can... read more

11 minutes
Jul 15, 2015

4 Ways to Handle a Support Ticket Faster

Getting your support chats and support tickets rated is a good way of finding out if your customer service works. Seeing a good rate after a chat or a ticket means that you did something well. More importantly, the bad rates help you spot places where you need to improve. When... read more

7 minutes
Jan 5, 2015

How to Say NO to Customers Without Making Them Angry

When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. But that’s not always possible, is it? We all take denial very seriously. It can cause an emotional, or even childlike response. We shout, hang up and threaten to... read more

6 minutes
Sep 9, 2014

How to Create a Knowledge Base

There are few things that can save you as much effort and man-hours as having a functional knowledge base on your website. Without a knowledge base, your agents need to provide all kinds of information during one on one conversations with customers. The information is there, but... read more

12 minutes
Aug 8, 2014

7 Ways to Properly Handle a Support Ticket

Handling a support ticket can get brutal. Whenever you think you're done, you get another one waiting in line. There's also the support ticket that nobody wants to touch because it's too difficult. Bouncing stray tickets from department to department can easily get in the way of... read more

4 minutes
Feb 14, 2014