Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

Gamification: Level Up Your Customer Service

Gamification: the use of features and concepts (e.g. points, levels, leaderboards) from games in non-game environments, such as websites and applications, in order to attract users to engage with the product. - McMillan Dictionary Customer service: all interactions between a... read more

Blazej Szperlinski
5 minutes
May 7, 2012

Online chat from a business owner perspective [interview]

Sam Akbari is a Managing Director of Webitecture (link no longer available), a design and marketing firm providing online and offline solutions and strategies to Australian businesses. He's been using LiveChat since the beginning of 2011, when he started chatting with his website... read more

Szymon Klimczak
3 minutes
Jul 6, 2011

Invite your client to chat from an email

What if your visitors contact you not through your site and LiveChat solution but i.e. via e-mail? How to encourage and invite them to LiveChat? You can easily place an image or text link in your email footer to launch the chat window: We have function which will fit you... read more

Piotr Bednarek
1 minutes
Jan 15, 2011