LiveChat helps you delight your customers and fuels your sales.

Support

Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.

How to Say NO to Customers Without Making Them Angry

When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. But that’s not always possible, is it? We all take denial very seriously. It can cause an emotional, or even childlike response. We shout, hang up and threaten to... read more

7 minutes
Sep 9, 2014

How to Create a Knowledge Base

There are few things that can save you as much effort and man-hours as having a functional knowledge base on your website. Without a knowledge base, your agents need to provide all kinds of information during one on one conversations with customers. The information is there, but... read more

12 minutes
Aug 8, 2014

How to Use Live Chat in the Forex Industry

In the round-the-clock world of forex trading, there is an exceptional demand for high quality customer service. Information is vital for traders and it has to be provided on the spot. With costly international calls out of the picture, live chat seems like a natural pick for... read more

4 minutes
Jul 31, 2014

7 Ways to Properly Handle a Support Ticket

Handling a support ticket can get brutal. Whenever you think you're done, you get another one waiting in line. There's also the support ticket that nobody wants to touch because it's too difficult. Bouncing stray tickets from department to department can easily get in the way of... read more

4 minutes
Feb 14, 2014

New approach to in-app support

The idea of in-app support is pretty simple. Whenever you have a question when using an application, you can click one button to get instant help from a support agent. No matter if you are a mobile or desktop user, there's no need to search the web, browse support forums, email... read more

5 minutes
Oct 16, 2013

Customer service styles: official or casual?

Great communication choices utilised by marketers should also be part of good customer service. Being official or casual is just the tip of the iceberg of possibilities and different approaches should be applied ad hoc, ones that are well defined and flexible. Characteristic... read more

Blazej Szperlinski
7 minutes
Aug 21, 2012

How to Hire and Manage Outstanding Customer Service

In order to thrive in today's volatile economy, it's imperative to manage customer service departments with care and finesse. Tony D'Amato, portrayed by Al Pacino in "Any Given Sunday", is a prime example of a man making excellent choices in team building and leadership. Any... read more

6 minutes
Jun 6, 2012

Gamification: Level Up Your Customer Service

Gamification: the use of features and concepts (e.g. points, levels, leaderboards) from games in non-game environments, such as websites and applications, in order to attract users to engage with the product. - McMillan Dictionary Customer service: all interactions between a... read more

Blazej Szperlinski
5 minutes
May 7, 2012