Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
Handling a support ticket can get brutal. Whenever you think you're done, you get another one waiting in line. There's also the support ticket that nobody wants to touch because it's too difficult. Bouncing stray tickets from department to department can easily get in the way of... read more
Just as every car requires a regular checkup, so does your support. At the beginning of Q4 2013, We felt pretty confident with our setup: 6 dedicated agents working 5 days a week, always ready to help and go the extra mile. We wanted to take it to the next level with 24/7... read more
The idea of in-app support is pretty simple. Whenever you have a question when using an application, you can click one button to get instant help from a support agent. No matter if you are a mobile or desktop user, there's no need to search the web, browse support forums, email... read more
Great communication choices utilised by marketers should also be part of good customer service. Being official or casual is just the tip of the iceberg of possibilities and different approaches should be applied ad hoc, ones that are well defined and flexible. Characteristic... read more
7 minutes
Aug 21, 2012
In order to thrive in today's volatile economy, it's imperative to manage customer service departments with care and finesse. Tony D'Amato, portrayed by Al Pacino in "Any Given Sunday", is a prime example of a man making excellent choices in team building and leadership. Any... read more
Gamification: the use of features and concepts (e.g. points, levels, leaderboards) from games in non-game environments, such as websites and applications, in order to attract users to engage with the product. - McMillan Dictionary Customer service: all interactions between a... read more
5 minutes
May 7, 2012
![Online chat from a business owner perspective [interview]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/bg_blog4-8-1.png)
Sam Akbari is a Managing Director of Webitecture (link no longer available), a design and marketing firm providing online and offline solutions and strategies to Australian businesses. He's been using LiveChat since the beginning of 2011, when he started chatting with his website... read more
3 minutes
Jul 6, 2011
What if your visitors contact you not through your site and LiveChat solution but i.e. via e-mail? How to encourage and invite them to LiveChat? You can easily place an image or text link in your email footer to launch the chat window: We have function which will fit you... read more
1 minutes
Jan 15, 2011
