Inside LiveChat

LiveChat and HelpDesk Integration: How to Make the Most of the Email Channel

In 2020, email is still the major channel for customer support. That’s a fact. According to a HubSpot study, 62% of customers want to use email to communicate with companies. You know that we’re all about chatting, but we have to admit that email is an important element of any... read more

Aneta Szotek
5 minutes
Jan 29, 2020

LiveChat for Managers: What’s New in Reports?

As you might have noticed, we moved things around in the Reports section. Now, there are five categories, plus the summary and data export. Don’t worry, all reports are still there, we just wanted to make it easier for you to find a specific type of information. For example, in... read more

Alicja Pawliczak
4 minutes
Dec 12, 2019

LiveChat for Managers: Features You Simply Can’t Miss

Many awesome products we use have plenty of features which sometimes we don’t realize. Just recently I found out that if we mistype a digit in an iPhone calculator, there’s no need to cancel with “C” or “AC” and start all over again. Swiping left or right at the top of the screen... read more

5 minutes
Jul 29, 2019

LiveChat for Managers: Plan your Team’s Work with These Features

Hey you, Manager! Ever wondered how to encompass people working on a chat? Or do you prefer leaving them all alone because they handle customers well anyway? They probably do, since chatting is easy. But with your help, it can be more efficient, and lead to better support and... read more

6 minutes
Apr 29, 2019

Chat.io Becomes LiveChat – All You Should Know

The story of chat.io is coming to an end, but don’t take this the wrong way. For us, this is a new start. We based chat.io on the bold idea of creating a platform that, thanks to its API, enables users to customize the tool to their preferences and needs (even the most specific... read more

Patrycja Bilinska
5 minutes
Apr 10, 2019

What You Can Get by Adding LiveChat to Multiple Websites

Got 10 minutes to spare to get more chats? If you are running several websites, you can chat with visitors from all of them using a single LiveChat account. Just imagine how much additional chats you can get. Each website can have its own unique chat window and you can run... read more

6 minutes
Oct 15, 2015

Using LiveChat Shortcuts

Clicking between chats can get a little tiring after a while. You have to reach for your mouse, select another chat and then go back to typing. Imagine doing that every 10-15 seconds for 4-5 hours. It adds up to about one episode of "Friends" spent just on moving your mouse each... read more

2 minutes
Feb 7, 2014

Quick tip: Improvement for multi-language operators

In case your company has lots of customers from the entire world, we made special language improvement which will suit you perfectly. From now on, operators can easily switch languages in Spelling-checker plugin during the chat. To do so, the operator must update to the latest... read more

Piotr Bednarek
1 minutes
Dec 11, 2010