Grow

Selling grows your business, but so do a lot of other improvements. In Grow we tell you about anything and everything that could help you do business better: management, psychology, productivity, growth hacks… Whatever gives you a clear path to success.

Crisis Management 101: 6 Methods to Defuse a Disaster

The best way to tell if a business is reliable is to observe how they act when everything is falling apart. And I’m talking end-of-the-world disaster here. For an airline company like Jet Blue, it’s a huge ice storm hitting the East Coast, grounding well over 1,000 flights. For a... read more

8 minutes
Sep 16, 2015

Let your personality shine through your business

Many businesses hide themselves behind stock photos, soulless copy and scripted conversations. Yawn... they are boring. But, there are other businesses, the brave ones, where people behind the brand show themselves up and tell personal stories. They are engaging, dip into our... read more

Ania
5 minutes
Jun 23, 2015

Become a Hero Your Customers Deserve: Adam Toporek Interview

What makes great customer service? Is it the customer-centric attitude? Is it about changing bad customer experience into a good one? Or maybe it all comes down to motivating and training customer service representatives? Adam Toporek, customer service expert and the author of Be... read more

Justyna Polaczyk
10 minutes
Jun 15, 2015

How to Create a Call Center in 5 Easy Steps

Do you run a busy SMB and feel the need to graduate from your antiquated business phone to a more fitting solution? Are you feeling a little hesitant to jump into the big bad world of call center software? If you answered “Yes!” to either of those questions, you have come to the... read more

Tiago Paiva
7 minutes
May 12, 2015

Overcome Frustration with These Inspirational Business Stories

When it comes to business, there are many different places we look to for inspiration. But it turns out that no matter if it’s in business, art or science, a lot of great ideas come from personal frustrations. Would you look for inspiration inside this disturbing place?... read more

5 minutes
Mar 26, 2015

Give or Take – Our Intent Drives Our Success

When we make business with a client, meet with a friend or make love to our close one, we have an intention at the back of our head. Do we want to get as much as we can from them, or do we want to give without worrying about what we get in return? Our intent comes before all... read more

Ania
7 minutes
Feb 18, 2015

Employee Appreciation: Creative Ways to Recognize Employees

No matter the job we have or the industry we work in – we are all hungry for praise and starving for honest appreciation. When was the last time you were appreciated? Or when did you show appreciation to your team? Last year, U.S. Department of Labor revealed that the number one... read more

6 minutes
Dec 22, 2014

How To Create Sh***y Content

Have you ever wondered how the greatest newsletters and blog articles are born? Which spells are cast to make product descriptions as interesting as the greatest novels? How to create extraordinary content? I’m sorry to disappoint you, it's not the kind of knowledge you are going... read more

Justyna Polaczyk
4 minutes
Dec 16, 2014

In Pursuit of Joy at Work in Customer Service

Customer service work is a kind of activity that you wouldn't probably pick as a source of joy. As in any other job you eventually become overwhelmed, bored, unsatisfied with your paycheck or you hit a ceiling in your career. Under those circumstances, the state of joy seems like... read more

Ania
5 minutes
Nov 13, 2014

How to Create a Knowledge Base

There are few things that can save you as much effort and man-hours as having a functional knowledge base on your website. Without a knowledge base, your agents need to provide all kinds of information during one on one conversations with customers. The information is there, but... read more

12 minutes
Aug 8, 2014

The Right Way to Lead Towards Innovation

Making things happen requires vision and leadership. As opposed to managers, who focus on task accomplishment, leaders strive to inspire action and innovation. They’re people who detest complacency and always try to tackle the status quo. The weight of leadership traits and... read more

Blazej Szperlinski
6 minutes
Jun 27, 2012