Connecting with customers means good communication – for advertising, marketing, social media, and even among your team. In Connect we dig into the most important strategies, methods, and trends and tell you how to better get your point across.

4 Out of Office Message Examples That Work When You Rest

Good communication with customers is key, no matter what industry you represent. If there are breaks in this communication, you’ve got yourself a problem. Even when planning a vacation or your Holiday leave, you should think of the communication and take care of it by setting up... read more

5 minutes
Nov 25, 2016

What Is Employee Engagement and Why You Need It in Your Business

Companies and business leaders can look to all kind of KPIs and metrics to decide on the ‘next big thing’ to improve revenue. However, they often forget about one of the most fundamental ones: employee engagement. Employee engagement is the thing that makes people shine when they... read more

6 minutes
Oct 28, 2016

3 Employee Engagement Best Practices You Can Learn From Customers

Your customers’ experience is directly related to your employees’ experience, and with employee engagement levels as low as they are, customer experience is likely to suffer. While low employee engagement is problematic, it’s not exactly surprising. It’s not uncommon for... read more

Blake Beus
5 minutes
Oct 27, 2016

The Best Employee Engagement Ideas You Can Use for Your Business

Engagement is something we want to keep, that’s why we work on it all the time. For example in relationships, by doing things we might not like, just to make the other person happy. In business with customers, by sending monthly newsletters and reminding them about payments, to... read more

11 minutes
Sep 16, 2016

Why So Serious: Funny Business Quotes

We usually talk about business like it’s the most serious thing in the world. But, in all its seriousness, business can also be funny - that is if you give it a chance. In today’s article, I’ve prepared a few funny business quotes along with the descriptions. Treat this read like... read more

5 minutes
Jul 29, 2016

Customer Loyalty: How to Seduce Customers

Some people think that customer loyalty is a relic of the past. Too many companies offer way too many products to stay loyal to one brand, right? Only few will choose Toyota because their father used to drive a Toyota Pickup in the 80’s. You won’t find a housewife buying the same... read more

7 minutes
Jul 25, 2016

How LiveChat Approaches Software Development

There are a ton of different ways you can take on software development. Depending on whether you are preparing your own product or you offer software development outsourcing services for specific business customers, you can either use various agile methodologies or devise a plan... read more

14 minutes
Jul 20, 2016

How to Use Hashtags on Twitter and Rock Your Social Media World

#YOLO, #throwbackthursday, #summer, #chillout, #nofilter, #nocomment. Hashtags are everywhere. We use them on Instagram, Facebook (are they even working there?) and on Twitter. Hashtag this, hashtag that. What is a hashtag? It’s any word or phrase with the # symbol immediately in... read more

6 minutes
Jul 11, 2016

The Most Creative Meet the Team Pages

When I started to work at LiveChat, teamwork became a part of my life for good. Although my writing job forces me to work alone most of the time and I always look for a quiet place in the office, I can still appreciate good teamwork. I believe people can only achieve big things... read more

6 minutes
Jun 17, 2016

Using Text Messaging For Better Customer Service

Customer service is a top priority for any business. And that’s because customer service makes a difference in brand reputation, customer loyalty and revenue. Did you know that 69% of Americans would recommend a company that they had a positive experience with to others? And that... read more

Alexa Lemzy
5 minutes
Jun 13, 2016

Customer Service Survey Questions You Should Ask to Get Good Data

Customer service surveys allow you to take a peek into your customers’ minds. You can learn about their problems, needs and do something about them. It’s your very own customer service magic. But instead of a crystal ball, you need a few, well worded customer service survey... read more

9 minutes
Jun 6, 2016

3 Unique Methods For Connecting With Customers

The goal of any business is to connect with its customers and forge bonds of both trust and loyalty. It seems like a simple goal, but it’s far easier said than done. Today’s technology like social media and email allows businesses to reach their customers much faster than in the... read more

Matt Banner
8 minutes
Apr 27, 2016