Inside LiveChat

Meet ChatBot’s New Visual Builder: A Better Way of Building Chatbots

Gabriela Bartoszek
2 min read
Mar 19, 2021
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We’ve made powerful changes to our ChatBot Visual Builder in order to let you easily automate your sales, support, and marketing. The new and improved version of our Visual Builder makes it simple for people with no technical knowledge to build even the most complex chatbots.

At ChatBot, we believe that every company, regardless of its size and skills, should be able to automate customer service in order to improve customer experience, effectively manage their team’s workload and save money. 

Our goal is to continuously simplify this process and make it possible for everyone to create effective and engaging chatbots. The majority of the changes we implemented were based on feedback from current customers while others were innovative solutions. Now, we’re ready to share the new, improved version of ChatBot’s builder with you!

Comfortably design chatbots using a smooth, drag-and-drop chatbot builder


With the new Visual Builder, you create your chatbots using a simple drag-and-drop editor. You simply choose a building block, place it on your Story, and customize the action. Voilá! 

The new Visual Builder is available in dark and light modes to minimize the strain on your eyes. You can switch between them with a single click.

Test a chatbot within the builder 

We know how important it is to test every part of your chatbot before it will face your customers. We treat testing as a part of the building process, and that’s why our new testing tool is available right within the builder. 

Improve your chatbot’s performance with A/B tests

We’ve added an A/B testing feature to let you try up to five different chatbot flows at once. Thanks to this feature, you can experiment with different approaches and see what works best in order to consciously develop and optimize your chatbot’s performance.  

Launch your chatbots with confidence 

We hope that with this product update, our users will be able to build more complex chatbots and launch them across channels more confidently. It takes just a second to connect a chatbot with LiveChat, Facebook Messenger, Slack and add it to your website using our fully customizable Chat Widget

Are you ready to build your first chatbot?  

Sign up for a ChatBot trial and enjoy our new visual builder for 14 days for free! If you’re just getting started read the step-by-step instructions on how to build your first chatbot.

If you would like to share your feedback about the new Visual Builder or need help, write to us at support@chatbot.com.