Engagement is something we want to keep, that’s why we work on it all the time. For example in relationships, by doing things we might not like, just to make the other person happy. In business with customers, by sending monthly newsletters and reminding them about payments, to... read more
4 min read | Aug 12 |
So you have a small business and you think that’s the reason your customer service will by some kind of magic be good? Sorry to disappoint you but it won’t be. Even if... read more
5 min read | Aug 01 |
Vacation time is in its prime. People are leaving their offices to go on their dream holiday. They want to rest and don’t think about their jobs for one, two or maybe... read more
5 min read | Jul 29 |
We usually talk about business like it’s the most serious thing in the world. But, in all its seriousness, business can also be funny - that is if you give it a chance.... read more
6 min read | Jul 11 |
#YOLO, #throwbackthursday, #summer, #chillout, #nofilter, #nocomment. Hashtags are everywhere. We use them on Instagram, Facebook (are they even working there?) and on... read more
7 min read | Jul 08 |
When we face a difficult situation many of us immediately have a bad day. Situations like a little argument with another driver on our way to work, morning dispute with a... read more
5 min read | Jul 01 |
Customer service is a serious and responsible job. But like in any serious job, there are people who are just not doing it right. They deliver bad service and give others... read more
