Data Analyst, LiveChat
Handling a support ticket can get brutal. Whenever you think you're done, you get another one waiting in line. There's also the support ticket that nobody wants to touch because it's too difficult. Bouncing stray tickets from department to department can easily get in the way of... read more
2 min read | Feb 07 |
Clicking between chats can get a little tiring after a while. You have to reach for your mouse, select another chat and then go back to typing. Imagine doing that every... read more
5 min read | Oct 16 |
The idea of in-app support is pretty simple. Whenever you have a question when using an application, you can click one button to get instant help from a support agent. No... read more
5 min read | Sep 14 |
With less than two months to the end of the 2012 presidential campaign, both candidates are working hard in hopes that this work will translate into votes later on.... read more
5 min read | Sep 14 | Jacob Firuta
With less than two months to the end of the 2012 presidential campaign, both candidates... read more
4 min read | Aug 08 | Jacob Firuta
The web population of the world had its fair share of breath-holding moments when we've... read more
6 min read | Jul 12 | Jacob Firuta
There is one resource that always plays a role in modern businesses, a key element that... read more
5 min read | Sep 14 |
With less than two months to the end of the 2012 presidential campaign, both candidates are working hard in hopes that this work will translate into votes later on.... read more
4 min read | Aug 08 |
The web population of the world had its fair share of breath-holding moments when we've all watched NASA's Curiosity Rover landing on Mars. An amazing feat that already... read more
6 min read | Jul 12 |
There is one resource that always plays a role in modern businesses, a key element that often remains elusive and hard to come by. Information, the missing puzzle piece... read more
