# LiveChat Pricing

> LiveChat® is AI-powered live chat and customer service software. It is sold in four plans — Starter, Team, Business, and Enterprise — priced per user per month in USD. Every plan starts with a 14-day free trial, no credit card needed.

Canonical page: https://www.livechat.com/pricing/

## Plans at a glance

| Plan | Billed annually | Billed monthly | Users | Best for |
| --- | --- | --- | --- | --- |
| Starter | $19 /mo | $25 /mo | 1 user only | Small businesses starting with live chat |
| Team | $49 /mo per person | $59 /mo per person | Up to 400 users | Full-time support teams |
| Business | $79 /mo per person | $89 /mo per person | Up to 400 users | Customer service departments |
| Enterprise | Custom quote (request a call) | Custom quote | Custom number of users | Global companies with security, compliance, and SLA requirements |

Key pricing facts:

- All prices are in USD and charged per user account created, whether or not that user is logged in.
- Annual billing gives a 15% discount compared with monthly billing.
- The 14-day free trial covers the full product; no credit card is required to start.
- LiveChat® can be used on an unlimited number of websites at no extra cost, on every plan.
- There are no hidden fees or additional costs beyond the plan price and any optional add-on products.
- Sales tax is added where required; the ZIP code determines the rate.

Example cost: 10 agents on the Team plan billed annually is 10 x $49 = $490 per month. Adding a ChatBot.com subscription (Essential, $19 /mo billed annually) brings the total to $509 per month.

## What each plan includes

### Starter — $19 /mo annually, $25 /mo monthly

Small business plan for a single user.

- Text Intelligence: Copilot AI assistant that helps you set up, use, and navigate LiveChat® and other Text products
- Track up to 100 website visitors in real time
- 1 recurring campaign that automatically greets and assists visitors
- 60-day chat history in the archives
- Basic widget customization (theme and colors only)
- 24/7/365 support
- 1 user

### Team — $49 /mo per person annually, $59 /mo per person monthly

For full-time support teams.

- Text Intelligence: reply suggestions, tag suggestions, and Insights
- Track up to 400 website visitors in real time
- Unlimited recurring campaigns
- Unlimited chat history
- Full widget customization: theme, colors, visibility, position, displayed messages, chat logo
- Basic reporting: chat reports and a daily recap of account activity
- Up to 400 users

### Business — $79 /mo per person annually, $89 /mo per person monthly

For customer service departments.

- Text Intelligence: reply suggestions, chat summaries, text enhancement, and more
- Track up to 1000 website visitors in real time
- Work scheduler for configuring agent working hours
- Staffing prediction report
- On-demand reporting in CSV, TSV, XLS, and other formats
- Advanced reporting: full suite of chat, staffing, and response time reports
- Agent performance reporting
- SMS and Apple Messages for Business channels
- Up to 400 users

### Enterprise — custom quote

For global companies. Contact sales at https://www.livechat.com/enterprise/ or request a call from the pricing page.

- Text Intelligence with early access to new AI features
- Customizable visitor tracking limit
- Support from a dedicated Product Expert
- Dedicated onboarding and product training
- White label chat widget (removes "Powered by LiveChat®" branding)
- Software engineer support for custom implementations
- Single Sign-On (SSO) based on SAML 2.0
- HIPAA compliance with a signed Business Associate Agreement (BAA)
- Alternative payment terms: purchase orders, annual invoices, cryptocurrencies
- Professional services: implementation, tailored support, training
- Service level agreements (SLAs) covering response times, uptime, and support standards
- Custom number of users

## Full plan comparison

"Yes" means included in the plan. "No" means not available in that plan.

### Text Intelligence (AI features)

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **Copilot — AI assistant** — answers questions about LiveChat® and Text products and helps with daily tasks | Yes | Yes | Yes | Yes |
| **Reply suggestions** — suggested replies generated from your imported knowledge sources | No | 3 knowledge sources | 10 knowledge sources | 10 knowledge sources |
| **Insights** — surfaces the most popular questions and topics without reading thousands of chats | No | Yes | Yes | Yes |
| **Tag suggestions** — one-click tag suggestions during chats based on previous tagging | No | Yes | Yes | Yes |
| **Chat summary** — AI summary of a conversation instead of the full transcript | No | No | Yes | Yes |
| **Text enhancement** — rephrase, summarize, expand, and correct grammar in messages | No | No | Yes | Yes |
| **Sentiment analysis** — real-time sentiment analysis during chats | No | No | No | Early access |

### Channels

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **Website** — chat widget on your website | Yes | Yes | Yes | Yes |
| **Apps** — chat widget embedded in mobile apps | Yes | Yes | Yes | Yes |
| **Direct Chat Link** — short link that opens a standalone chat page | Yes | Yes | Yes | Yes |
| **Facebook Messenger** — Facebook conversations handled inside LiveChat® | Yes | Yes | Yes | Yes |
| **Apple Messages for Business** — customers message you from the Messages app on iOS and macOS | No | No | Yes | Yes |
| **SMS** — send and receive text messages in the app; Marketplace app at https://www.livechat.com/marketplace/apps/2way-message/ | Marketplace app | Marketplace app | Marketplace app | Marketplace app |
| **Email** — email as a channel through a ticketing system; Marketplace app at https://www.livechat.com/marketplace/apps/helpdesk/ | Marketplace app | Marketplace app | Marketplace app | Marketplace app |
| **Instagram** — reply to Instagram messages from LiveChat®; Marketplace app at https://www.livechat.com/marketplace/apps/instagram-for-business/ | Marketplace app | Marketplace app | Marketplace app | Marketplace app |
| **X (Twitter)** — manage X conversations in LiveChat®; Marketplace app at https://www.livechat.com/marketplace/apps/twitter-for-livechat/ | Marketplace app | Marketplace app | Marketplace app | Marketplace app |
| **WhatsApp** — chat with customers on WhatsApp Business; Marketplace app at https://www.livechat.com/marketplace/apps/whatsapp-business/ | Marketplace app | Marketplace app | Marketplace app | Marketplace app |

### Chat and monitoring

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **AI chatbots** — ChatBot.com integration that automates answers to common questions | Paid add-on, from $19 /mo | Paid add-on, from $19 /mo | Paid add-on, from $19 /mo | Paid add-on, from $19 /mo |
| **Traffic tracking** — visitors you can track in real time | Up to 100 visitors | Up to 400 visitors | Up to 1000 visitors | Custom |
| **Multiple website support** — one account across many websites, no extra charge | Yes | Yes | Yes | Yes |
| **Applications** — web, desktop, and mobile apps | Yes | Yes | Yes | Yes |
| **Pre-chat and post-chat surveys** — collect information before and after a chat | Predefined forms only | Yes | Yes | Yes |
| **Inactivity message** — ask for an email address when agents do not respond in time | Yes | Yes | Yes | Yes |
| **Customer details** — name, email, location, currently viewed page, and more | Yes | Yes | Yes | Yes |
| **Agent rating** — visitors rate the agent they chatted with | Yes | Yes | Yes | Yes |
| **Transfers** — hand an ongoing chat to another agent | Yes | Yes | Yes | Yes |
| **Smart chat routing** — automatic chat distribution between available agents | Yes | Yes | Yes | Yes |
| **Manual chat routing** — chats queue up and agents pick them up manually | Yes | Yes | Yes | Yes |
| **Canned responses** — saved replies behind a shortcut | No | Yes | Yes | Yes |
| **Private canned responses** — canned responses only you can use | No | Yes | Yes | Yes |
| **Canned response suggestions** — event-based response suggestions during chats | No | Yes | Yes | Yes |
| **Custom customer segments** — saved filter combinations for spotting hot leads | No | Yes | Yes | Yes |
| **Chat tagging** — case-specific tags for finding chats in the archives | No | Yes | Yes | Yes |
| **File sharing** — send and receive files over chat | No | Yes | Yes | Yes |
| **Routing rules based on URL** — route chats by the page the visitor is on | No | Yes | Yes | Yes |
| **Automated tags** — tags assigned automatically based on the canned response used | No | Yes | Yes | Yes |
| **Chat takeover** — take over a conversation from a bot or another agent | No | Yes | Yes | Yes |
| **Routing rules based on geolocation** — route visitors to agent groups that speak their language | No | No | Yes | Yes |
| **Work scheduler** — set agent working hours for smooth shift transitions | No | No | Yes | Yes |

### Asynchronous communication

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **Availability** — conversations can continue across hours, days, or months | Yes | Yes | Yes | Yes |
| **Chat history** — searchable archive of past conversations | 60 days | Unlimited | Unlimited | Unlimited |
| **Email transcripts** — visitors can receive their chat transcript by email | Yes | Yes | Yes | Yes |

### Stats and reports

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **Daily and weekly summary** — recap of agent activity | Yes | Yes | Yes | Yes |
| **Insights** — weekly summary of popular customer questions and trending topics | No | Yes | Yes | Yes |
| **LiveChat® Dashboard** — the most important account metrics in one view | No | Yes | Yes | Yes |
| **Chat statistics** — chat volume, availability, engagement, satisfaction | No | Yes | Yes | Yes |
| **Tags usage** — which tags are used and which support cases are popular | No | Yes | Yes | Yes |
| **Campaign conversions** — how many displayed campaigns resulted in a chat | No | Yes | Yes | Yes |
| **Agent activity** — when agents were available, with status history | No | No | Yes | Yes |
| **Agent performance** — top performers and areas to improve | No | No | Yes | Yes |
| **Chat duration** — duration by agent, tag, and group | No | No | Yes | Yes |
| **Chat response** — how long agents take to reply to a new chat | No | No | Yes | Yes |
| **On-demand reporting** — scheduled or one-time reports in CSV, TSV, XLS, and other formats | No | No | Yes | Yes |
| **Staffing prediction** — how many agents you need for your chat volume | No | No | Yes | Yes |

### Engagement

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **Proactive chats** — agents start the conversation with a visitor | Yes | Yes | Yes | Yes |
| **Eye-catcher** — graphic that draws attention to the chat window | Predefined only | Yes | Yes | Yes |
| **Recurring campaigns** — automated greetings, offers, and product showcases | 1 campaign | Unlimited | Unlimited | Unlimited |
| **One-time campaigns** — announcements shown once per visitor lifetime | No | Yes | Yes | Yes |

### Customization

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **Chat widget translations** — custom phrases in any of the 48 available languages | Predefined only | Yes | Yes | Yes |
| **Dark mode** — dark theme for the chat widget | Yes | Yes | Yes | Yes |
| **Live editor** — live preview of theme, colors, position, and offsets | Yes | Yes | Yes | Yes |
| **Right-to-left support** — native support for languages such as Arabic and Hebrew | Yes | Yes | Yes | Yes |
| **Themes** — ready-made chat widget themes | Yes | Yes | Yes | Yes |
| **Accessibility compliance** — WCAG 2.1 Level AA widget with screen reader support, keyboard navigation, and contrast adjustments | Yes | Yes | Yes | Yes |
| **Custom logo in chat widget** — your company logo in the widget | No | Yes | Yes | Yes |
| **Multi-brand customization** — a different widget look per website | No | Yes | Yes | Yes |
| **Language selection** — pick one of 48 widget languages and assign languages to agent groups | No | Yes | Yes | Yes |
| **White label** — remove "Powered by LiveChat®" branding | No | No | No | Yes |

### Management

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **Allowed domains** — teammates join Text products without an invitation | Yes | Yes | Yes | Yes |
| **User roles** — administrative privileges for selected users | Yes | Yes | Yes | Yes |
| **Supervision** — watch ongoing chats to train agents and keep quality high | Yes | Yes | Yes | Yes |
| **Group organization** — users divided into groups per business branch | No | Yes | Yes | Yes |
| **Inactivity timeout configuration** — automatic chat transfer when an agent stops responding | No | Yes | Yes | Yes |
| **Internal notes** — private team notes inside a chat | No | Yes | Yes | Yes |

### Integrations and add-ons

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **Marketplace** — 200+ free and paid third-party apps: CRMs, ecommerce platforms, social channels, help desk software | Yes | Yes | Yes | Yes |
| **API** — pull and push data, build custom integrations | Private usage from $0.27 / 1000 requests | Private usage from $0.27 / 1000 requests | Private usage from $0.27 / 1000 requests | Private usage from $0.27 / 1000 requests |
| **ChatBot.com** — build and launch AI chatbots without coding | Paid add-on, from $19 /mo | Paid add-on, from $19 /mo | Paid add-on, from $19 /mo | Paid add-on, from $19 /mo |
| **HelpDesk.com** — email ticketing system | Paid add-on, from $19 /user /mo | Paid add-on, from $19 /user /mo | Paid add-on, from $19 /user /mo | Paid add-on, from $19 /user /mo |
| **KnowledgeBase** — create, manage, and share self-service content | Paid add-on, from $49 /mo | Paid add-on, from $49 /mo | Paid add-on, from $49 /mo | Paid add-on, from $49 /mo |

### Ecommerce

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **Shopify integration** — connect your Shopify store | Yes | Yes | Yes | Yes |
| **WooCommerce integration** — chat with customers and see their shopping carts | Yes | Yes | Yes | Yes |
| **BigCommerce integration** — connect your BigCommerce store | Yes | Yes | Yes | Yes |
| **Goals** — track business goals reached over chat | No | Yes | Yes | Yes |
| **Sales tracker** — automatically track chats that lead to a sale | No | Yes | Yes | Yes |

### Security

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **256-bit SSL secure connection** — SSL encryption for all traffic | Yes | Yes | Yes | Yes |
| **Banned visitors list** — block visitors by IP for a chosen period | Yes | Yes | Yes | Yes |
| **Credit card masking** — card numbers hidden in chats and never stored in archives | Yes | Yes | Yes | Yes |
| **Data center in US or EU** — choose where your data is hosted | Yes | Yes | Yes | Yes |
| **Log in with Google** | Yes | Yes | Yes | Yes |
| **Log in with Apple** | Yes | Yes | Yes | Yes |
| **Log in with Microsoft** | Yes | Yes | Yes | Yes |
| **Trusted domains** — stop your tracking code from working on unauthorized websites | Yes | Yes | Yes | Yes |
| **Two-factor authentication (2FA)** — password plus authentication app code | Yes | Yes | Yes | Yes |
| **Require login with Google** — enforce Google sign-in for the whole team | Yes | Yes | Yes | Yes |
| **Access restriction** — limit application access to selected IPs | No | No | Yes | Yes |
| **Audit log** — on-demand file listing notable changes in application settings | No | No | No | Yes |
| **Security assistance** — specialists advise on security best practices | No | No | No | Yes |
| **HIPAA compliance** — enhanced security standards with a signed Business Associate Agreement (BAA) | No | No | No | Yes |
| **Single Sign-On (SSO) ready** — integration with enterprise or cloud SSO based on SAML 2.0 | No | No | No | Yes |

### Product support

| Feature | Starter | Team | Business | Enterprise |
| --- | --- | --- | --- | --- |
| **Help Center** — articles on chatting and customer service | Yes | Yes | Yes | Yes |
| **24/7/365 support** — chat with the support team on the website or in the app | Yes | Yes | Yes | Yes |
| **Product training** — session teaching agents to use LiveChat® for sales and support | No | No | No | Yes |
| **Software engineer support** — help with custom implementations and integrations | No | No | No | Yes |
| **Legal assistance** — legal review and support on request, case by case | No | No | No | Yes |
| **Alternative payment terms** — purchase orders and annual invoices | No | No | No | Yes |
| **Pay with crypto** — USDC or USDP on Ethereum, Solana, or Polygon | No | No | No | Yes |
| **Support from Product Expert** — a dedicated expert who helps you keep optimizing | No | No | No | Yes |
| **Service level agreements (SLAs)** — guaranteed response times, uptime, and support standards | No | No | No | Yes |
| **Professional services** — implementation, tailored support, and training (https://www.livechat.com/enterprise/professional-business-services/) | No | No | No | Yes |

## Add-on products from the Text ecosystem

These are separate subscriptions that integrate with LiveChat® on any plan. Each one has its own free trial. Prices are set by those products; the vendor pricing pages linked below are authoritative.

| Product | Starting price | What it adds |
| --- | --- | --- |
| ChatBot.com | From $19 /mo (Essential, billed annually; $25 /mo billed monthly) — https://www.chatbot.com/pricing/ | AI chatbots built without coding. ChatBot.com is standalone AI and does not rely on third-party providers such as OpenAI, Google, or Bing. |
| HelpDesk.com | From $19 /user /mo (Essential, billed annually; $25 billed monthly) — https://www.helpdesk.com/pricing/ | Email ticketing system, adding email as a support channel |
| KnowledgeBase | From $49 /mo (billed annually; $59 /mo billed monthly) — https://www.knowledgebase.com/pricing/ | Self-service help center content for customers and agents |
| LiveChat® API | $0.27 per 1000 requests up to 1M requests/month, $0.22 for 1M–10M, $0.17 above 10M. Prepaid packages: $29.99 for 100K requests/month, $149.99 for 500K. — https://platform.text.com/api-usage | Custom integrations. Only private API usage is billed; API calls made by apps installed from the Marketplace do not count toward it. |

## Billing, trial, and payment

- **Free trial:** 14 days on any plan, no credit card needed. Sign up at https://www.livechat.com/signup/
- **Billing unit:** per user account created, whether or not that user logs in
- **Annual discount:** 15% off when subscribing for 12 months
- **Currency:** USD for all listed prices
- **Payment methods:** all major credit cards on every plan; Enterprise can also pay with purchase orders, annual invoices, or cryptocurrencies (USDC, USDP on Ethereum, Solana, Polygon)
- **Renewal:** subscriptions renew automatically at the end of each billing cycle
- **Sales tax:** added where required, based on the ZIP code. Details: https://www.livechat.com/help/sales-tax/
- **Websites:** unlimited websites per account, no price change
- **Staffing:** LiveChat® provides the software, not the agents. For staffing help see https://www.livechat.com/marketplace/experts/

## FAQ

**Do I have to pay for each user's account?**
Yes. Every user account created is charged, regardless of whether the user is logged in.

**How many users can I add to my account?**
Up to 400 users on the Team and Business plans. The Starter plan allows one user only. Enterprise accounts get a custom user limit.

**Do I need to pay for the API?**
Yes, for private usage: $0.27 per 1000 requests up to 1M requests per month, $0.22 per 1000 for 1M–10M, and $0.17 per 1000 above 10M. Prepaid packages are available ($29.99 for 100K requests per month, $149.99 for 500K). API calls made by apps installed from the Marketplace do not count toward private usage, and apps developed for the LiveChat® Marketplace get unlimited API access. See https://platform.text.com/api-usage

**Do you provide customer service agents?**
No. LiveChat® provides the tools; you provide the agents. The Experts directory at https://www.livechat.com/marketplace/experts/ lists partners who help with staffing.

**How can I pay?**
All major credit cards are accepted. Subscriptions renew automatically at the end of each billing cycle. All listed prices are in USD.

**Are there any discounts available?**
Yes, 15% off for subscribing for 12 months.

**Can I use LiveChat® on several websites?**
Yes, on as many websites as you want, under a single account, with no change in price.

**Do I need to pay sales tax?**
If you do business in a state where sales tax collection is required, the ZIP code determines the rate. See https://www.livechat.com/help/sales-tax/

**How much will I pay for 10 agents and 1 chatbot?**
On the Team plan billed annually each agent costs $49 per month, so 10 agents cost $490 per month. Adding a ChatBot.com subscription (Essential, $19 per month billed annually) brings the total to $509 per month. The exact amount depends on the LiveChat® plan and the ChatBot.com plan you choose.

**Are there any additional costs?**
No. There are no hidden fees beyond the plan price and any optional add-on products you choose.

**Does ChatBot.com rely on third-party providers?**
No. ChatBot.com is standalone AI running on its own technology stack, not on OpenAI, Google, or Bing.

## Related documents

- Feature catalog for LLMs: https://www.livechat.com/features.md
- Site index for LLMs: https://www.livechat.com/llms.txt
- Pricing page: https://www.livechat.com/pricing/
- Enterprise plan: https://www.livechat.com/enterprise/
- Marketplace: https://www.livechat.com/marketplace/

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Last updated: 2026-08-05. Prices are subject to change; https://www.livechat.com/pricing/ is the authoritative source.