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Oct 27, 2017

LiveChat Partners with BigCommerce to Boost Customer Service with Bots

LiveChat announced it has been named a BigCommerce Certified Technology Partner, providing BigCommerce customers access to a solution which will make their online customer service instant and more efficient. Beginning today, BigCommerce customers can integrate the tool through the BigCommerce App Marketplace in just one click.

Oct 6, 2017

New Tools from LiveChat, Zoho Can Make Chat Easier for Businesses

The ability to chat in real time can make communicating with both customers and team members much easier for small businesses. This week, a pair of new offerings were announced that could make an impact in this area. First, LiveChat teamed up with BotEngine to create chat bots that can be available to customers anytime.

Oct 6, 2017

LiveChat Integrates with BotEngine to Boost Customer Service

LiveChat has announced its integration with BotEngine, a chatbot platform. From now, each of over 21,000 companies already using the chat application is able to boost their customer service with bots with just one-click. Customers gladly turn on the LiveChat widget when looking for customer service on digital platforms.

Sep 29, 2017

LiveChat Integrates with BotEngine

LiveChat has integrated its customer service chat application with BotEngine, a chatbot platform, enabling users of the chat application to boost their customer service with bots with just one-click.

Jun 25, 2017

Why is Word of Mouth Marketing so Important?

Can you tie yourself into other things that your consumers do or use? As explained by LiveChat: “You can design products that are triggered by the environment, and create new triggers by linking your products and ideas to prevalent cues within that environment”. If people remember you, they’ll continue to talk about you. Sounds like a great way to start a successful referral program.

Mar 30, 2017

Inside Retail's Live Chat Revolution

One such e-commerce only store, the design-oriented office supply brand Poppin, has had a lot of success with its LiveChat feature using in-house representatives to help customers shopping on its website.

Mar 14, 2017

How LiveChat Gains 400 New Customers a Month Without Spending a Dime on Sales or Marketing

Most companies don’t start measuring NPS as a marketing initiative, but that’s not the case with LiveChat. LiveChat is a fast-growing customer success software with offices based in both the US and Poland whose name aptly describes exactly what the company does – provides a tool for chatting with customers in real-time (or live) while they are on your site.

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