Log in

Media Coverage

‹ Press office

Feb 10, 2019

How to Increase Your Word of Mouth Marketing

Can you tie yourself into other things that your consumers do or use? LiveChat mentioned, “you can design products that are often triggered by the environment and create new triggers by linking your products and ideas to prevalent cues in that environment”.

Jan 31, 2019

Companies Struggle to Keep Their Customers Happy

This year’s Customer Service Report is based on data gathered from 25,000 companies representing 19 industries from 150 countries. LiveChat’s team analysed 47.4 billion website visits, 437 million chats and 21 million tickets to produce the insights.

Aug 2, 2018

6% of retailers now offer a live chat service via their mobile apps

Szymon Klimczak, chief marketing officer at LiveChat, noted one important trend. “What makes customers the happiest is dealing with an issue in one go, no matter how long it takes,” he said. “Tech companies have one of the longest average handle times, but because they solve most issues in one touchpoint, they lead the pack when it comes to customer satisfaction.”

Mar 14, 2018

LiveChat Brings BotEngine Out of Beta

After six months in beta, LiveChat has added rich messages, two types of matching systems, and API documentation to its BotEngine chatbot building software.

Jan 18, 2018

28 Retail Marketing Predictions To Watch In 2018

Let’s chat? “In 2017 companies were more focused on the information that chatbots provide to customers rather than their conversational skills. However, this year businesses will look at ‘the tone of voice’ to use chatbots not only in sales but also to deepen relations with customers and support the company’s communication strategy.” Szymon Klimczak, CMO, LiveChat.

Add your email to our press list

You’ll receive materials prepared for the press only

Discover our other products