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Mar 23, 2020

20 NetSuite plugins to save time and grow your revenue

The LiveChat platform can be integrated into your website, helping you to capture better leads and close more sales by aiding your on-site visitors to engage with your brand. You will be able to personalize your chat widget to fit your brand’s identity and efficiently manage your chat traffic through smart routing. Other features include a ticket message system, multi-channel communication, and a seamlessly integrated mobile app that will ensure you never miss an opportunity to engage with your customers.

Nov 13, 2019

LiveChat Joins the PrestaShop Marketplace

LiveChat has joined forces e-commerce software provider PrestaShop, allowing almost 40,000 merchants to add live chat tool to their online shops directly from PrestaShop’s administrator panel.

May 16, 2019

LiveChat launches HelpDesk, an online ticketing system.

LiveChat, a player in the online business communication space, has launched HelpDesk, an application that enables companies to simplify customer service via email. The HelpDesk solution enables customers to leave a message for a company by using dedicated email addresses.

May 15, 2019

LiveChat Launches HelpDesk Online Ticketing System

LiveChat, a provider of online business communications, today launched HelpDesk to help companies manage customer service via email. HelpDesk has been equipped with features that analyze customers' issues and provide solutions to them.

Mar 13, 2019

How Better Service Can Reverse the Trend of Declining Customer Satisfaction

Companies strive to deliver more efficient customer service, and every year their efforts bring better results. The 2019 Customer Service Report, based on LiveChat’s data, shows that in 2018 an average business that delivered customer service via live chat improved both the first response time (3 seconds faster than in 2017) and handle time (10 seconds faster than in 2017).

Feb 12, 2019

Top 26 ChatBot Builders for 2019

ChatBot is a bot builder that utilizes one-click integrations to a range of tools including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube. In addition, ChatBot is available as a robust API enabling you to integrate with a variety of third-party tools.

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