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Hi,
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Have you ever wondered what’s the point of possessing knowledge if people are not willing to share it? It surely is good to know a lot, but it’s better if other people can benefit from it as well! And by other people, we have your customers in mind.
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At LiveChat we do our best to share what we know through blog posts, videos and webinars… with you. Now, we want to encourage you to do the same!
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LiveChat’s Knowledge Base is a simple yet powerful tool that allows you to build both, an internal database for your agents and an external public Help Center for customers.
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While chatting, agents can have important data at their fingertips, inside the LiveChat application. See how it works in practice!
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During November and December, the average ecommerce business sees a 9.8% increase in the number of chats, as compared with the rest of the year. Learn how to use this opportunity to boost your sales!
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LiveChat and BigCommerce Webinar: September 27 at 9:00 am PDT
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Find out how LiveChat and BigCommerce work together to improve conversion rates, how agents handle chats and which features they use the most. The webinar ends with Q&A, so you will have the chance to ask what you’ve always wanted!
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SmugMug is a platform for photographers made by photographers. SmugMug’s story is about the challenge that they faced with communication, how exactly they used LiveChat as a solution and the results they achieved.
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Reading about others’ experience can teach you about customer service practices as well.
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“It is a capital mistake to theorize before one has data” – said Sherlock Holmes – “Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.”. How true it is when it comes to business?
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How many times we make a decision not knowing all the facts? Collecting and analysing data is an obvious struggle for every marketing specialist or customer service representative.
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LiveChat offers wide variety of tools to help you with that. Let’s start with a must-have: to track your visitors chatting activity, install Google Analytics integration. To gather additional data, you can check out our Mixpanel and Kissmetrics integrations as well!
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If you need a wider access to the LiveChat’s data, go see our Reports API. With just a few lines of code, you can easily pull any information from your account on how your team performs!.
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P.S.: If you think that LiveChat reporting misses essential metrics, ping me on Twitter – I’ll be more than happy to learn more about your use case!
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