Customer Insight, the latest addition to our Shopify integration, has been out for two months. When agents talk to potential clients on your store’s live chat, Customer Insight helps them access all the data related to a particular client, e.g., their tracking numbers or delivery statuses.
Unimart is a customer that tested this feature before the official release and helped us mold it into its current form. Knowing what’s inside the customer’s cart is the most significant benefit of Customer Insight for them. This helps Unimart lead the conversation with their customers better, and their agents can offer complementary products depending on what they already have in their carts.