Why choose Bconnect
Bconnect stands for Great Conversations. That is our vision and our commitment to our clients and your customers since 2010. With over 750 chat implementations we are the go-to company if you are looking for an effective chat implementation.
We believe that your customers deserve meaningful conversations in which their questions are answered and are helped with searching, finding, choosing and finally making the best decision. By doing this we help you reach your goals, a great ROI on your investment and getting the most out of your website.
We have anchored our unique approach into our 5-Step Program: Start, Target, Engage, Convert, Optimize. With our approach we deliver result driven solutions that focus on generating more sales and qualified leads. Our track-record speaks for itself:
1. CSAT score: 98%
2. Average response time: 26 seconds
3. Website conversion improvement: more than 25% extra leads
4. Our leads are 6 times more likely to buy when compared organically generated leads
5. Average website check-out increase: 26%
We provide customized full-service omnichannel chat solutions with Livechat, WhatsApp, Facebook Messenger, SMS and IVR capabilities. Either staffed with world-class highly trained chat experts or fully automated by chatbots powered by AI and Machine Learning functionalities, we’ve got you covered. You can even go for a mixed staffing of both your own employees and our chat experts.
Your wish is our command
No company is the same and where companies differ, the need also differs. Whether you mainly yearn for more leads or improving your customer service, we are here to help.
Do you need more sales or leads?
Not every lead you normally receive has high potential. With our approach we deliver you qualified leads of consistent quality that convert. Based on your specific lead criteria we qualify your prospects so your sales reps can close the deal. Our approach leads to 25% more leads, leads that are 6 times more likely to buy, with a 25% higher order value.
Do you want to improve your customer service?
Everything stands or falls with the satisfaction of your customers and that is precisely why that is a top priority for us. We create an extensive knowledge base that serves as the heart of our solution for answering all your customers’ questions either by our chat operators or fully automated chatbots. To measure is to know. We measure everything in order to be able to continuously optimize and deliver the best possible service for your customers.
Do you need 24/7 service in multiple languages?
Our services are available with highly trained chat experts in native Dutch, English, French, German, Italian, Polish, Portuguese and Spanish. They are specifically trained in the ins and outs of your company. They will become your experts and they will be available to your customers through any channel, 7 days a week, both during working hours and beyond.
Let’s do this together
The bottom line is that choosing Bconnect should suit your organization. You don’t want a product, you don’t want a service, you want a partner. One that makes sure you can focus on what you do best, keeps its promises and delivers results. If this sounds good to you, get in touch with us.
Are you ready?
Great Conversations for your customers, use Bconnect.