The Chat Shop

The Chat Shop

99% customer satisfaction, first time responses in 29 seconds and 50% more leads from existing website traffic.
We are the only full-service company dedicated to delivering conversations that matter. Through consulting services and managed solutions, we leverage the latest AI technologies along with a world-class native English speaking team to deliver a consistently high ROI. We’re the number #1 rated LiveChat Expert with 7 years and millions of chat’s worth of experience. We dig into your data and deliver an industry-leading 98% customer satisfaction, an average response time of 27 seconds and 50% more leads from existing website traffic. If you are looking to generate maximum sales or leads from your website, chat with us. We create meaningful interactions at just the right time, we don’t just gather names and email addresses; prospects we talk to are five times more likely to buy, with a 20% higher average order value. Want to provide exceptional customer service? With consumer expectations growing, we’re here to craft awesome conversations with the people that matter most - your customers, and provide you with a team of world-class experts in chat support so you have one less thing to worry about. Customer service is a crucial brand builder, and we’re here to help you build it, satisfaction guaranteed. We’re the live chat experts delivering conversations that matter. If you manage an existing in-house chat team but want to maximise your potential, or are looking to build an A-class team from the ground up, The Chat Shop can provide first-rate support at every stage of the process. From expert consulting to UK and US-based live chat outsourcing, our services allow you to partner with the best people in the market.


Ayesha Graves wrote 12 days ago:

The Chat Shop have been a genuinely impressive company to work with and have been spot on in their support and advice throughout. We've been very pleased with the whole onboarding process - really organised and clear, and the team as a whole, who are professional and also easy and fun to work with. We've had the product in situ for a month, and have had some excellent results; the overall quality of the chats is spot on. Thank you!

Stallone wrote 18 days ago:

The Chat Shop have been instrumental in ensure we had 24/7 chat active and live on our website. Setup and integration has been smooth, and our account manager has always gone beyond to help optimise our campaigns and drive more value from the chat channel. Highly recommend The Chat Shop as a credible agency that can manage the chat feature for any business big or small.

Aaron Minc wrote 2 months ago:

I'm an owner of a law firm and the chatshop was an instantaneous game changer for our business. The additional leads, deals, and clients that were brought in were immediately measurable and significant. They are great to work with, flexible, and have high quality standards for the level of communication, results and client satisfaction they provide for their service. I unequivocally recommend them for anyone who is looking for a QUALITY chat service who will do a stellar job for your business.

Bud Johnston wrote 2 months ago:

Simple, efficient and effective. We have been using the platform for over a year now and are happy with the results. We look it it as a virtual friendly helping hand to get our customers where they want to be where we need them to be.

Clare Hindle wrote over 1 year ago:

Chat shop has been incredibly valuable to our company offering, providing enhanced support and an extra layer of fast, effective and efficient customer service which supports our existing customer service platform, and adds another dimension to our business. They respond to customers quickly and politely, feeding back the information in a timely and organised manner. Very impressed and would recommend them to other company's thinking of offering online chat facility, it has grown the business and expanded our reach of customer base and leads.
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We are based in United Kingdom and we speak with our clients in English
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