The Chat Shop

The Chat Shop

99% customer satisfaction, first time responses in 29 seconds and 50% more leads from existing website traffic.
We are the only full-service company dedicated to delivering conversations that matter. Through consulting services and managed solutions, we leverage the latest AI technologies along with a world-class native English speaking team to deliver a consistently high ROI. We’re the number #1 rated LiveChat Expert with 7 years and millions of chat’s worth of experience. We dig into your data and deliver an industry-leading 98% customer satisfaction, an average response time of 27 seconds and 50% more leads from existing website traffic. If you are looking to generate maximum sales or leads from your website, chat with us. We create meaningful interactions at just the right time, we don’t just gather names and email addresses; prospects we talk to are five times more likely to buy, with a 20% higher average order value. Want to provide exceptional customer service? With consumer expectations growing, we’re here to craft awesome conversations with the people that matter most - your customers, and provide you with a team of world-class experts in chat support so you have one less thing to worry about. Customer service is a crucial brand builder, and we’re here to help you build it, satisfaction guaranteed. We’re the live chat experts delivering conversations that matter. If you manage an existing in-house chat team but want to maximise your potential, or are looking to build an A-class team from the ground up, The Chat Shop can provide first-rate support at every stage of the process. From expert consulting to UK and US-based live chat outsourcing, our services allow you to partner with the best people in the market.


Clare Hindle wrote over 1 year ago:

Chat shop has been incredibly valuable to our company offering, providing enhanced support and an extra layer of fast, effective and efficient customer service which supports our existing customer service platform, and adds another dimension to our business. They respond to customers quickly and politely, feeding back the information in a timely and organised manner. Very impressed and would recommend them to other company's thinking of offering online chat facility, it has grown the business and expanded our reach of customer base and leads.

Annabel wrote over 1 year ago:

The Chat Shop is a true extended member of our team. Proactive, professional, reliable and friendly: their added value to our lead generation process is significant and much appreciated!

Steve Lowe wrote over 1 year ago:

The set up & integration of live chat from the team at “ChatShop” went very smoothly, they have supported our needs very thoroughly and the account support has been excellent, clear & concise and always in a friendly helpful manner. The results we have generated have assisted our lead nurture process with some very positive results. We would certainly recommend Chat Shop when considering a live chat solution.

Igor Credali wrote over 1 year ago:

Great Company to work with, very proactive and open to customizing their solutions to your needs.

Scott Charitar wrote over 1 year ago:

Chat Shop has been great with helping us to connect with clients outside of our regular chat hours. Flexible, convenient and always accessible when needed.
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We are based in United Kingdom and we speak with our clients in English
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