The Chat Shop

The Chat Shop

99% customer satisfaction, first time responses in 29 seconds and 50% more leads from existing website traffic.
We are the only full-service company dedicated to delivering conversations that matter. Through consulting services and managed solutions, we leverage the latest AI technologies along with a world-class native English speaking team to deliver a consistently high ROI. We’re the number #1 rated LiveChat Expert with 7 years and millions of chat’s worth of experience. We dig into your data and deliver an industry-leading 98% customer satisfaction, an average response time of 27 seconds and 50% more leads from existing website traffic. If you are looking to generate maximum sales or leads from your website, chat with us. We create meaningful interactions at just the right time, we don’t just gather names and email addresses; prospects we talk to are five times more likely to buy, with a 20% higher average order value. Want to provide exceptional customer service? With consumer expectations growing, we’re here to craft awesome conversations with the people that matter most - your customers, and provide you with a team of world-class experts in chat support so you have one less thing to worry about. Customer service is a crucial brand builder, and we’re here to help you build it, satisfaction guaranteed. We’re the live chat experts delivering conversations that matter. If you manage an existing in-house chat team but want to maximise your potential, or are looking to build an A-class team from the ground up, The Chat Shop can provide first-rate support at every stage of the process. From expert consulting to UK and US-based live chat outsourcing, our services allow you to partner with the best people in the market.


Elena Ernst wrote 3 days ago:

This has been a great addition for our company. Our contact has been very helpful during the learning process and we have seen great results since implementing our chat feature. Would definitely recommend!

Phil wrote 3 days ago:

We've been very pleased with The Chat Shop and the services provided. Many consultants promise the world and in the end underdeliver. The Chat Shop operates in a highly transparent way, and thus far, has over-delivered on what they've promised. I highly recommend The Chat Shop.

Brent II wrote 3 days ago:

We are a mid-sized hardware/home improvement store based in the Bahamas, and also have a pretty expansive project sales division and service & installation center... The Chat Shop was able to integrate seamlessly across our entire company, and do wonders to streamline our customer service process. Thanks to the knowledgeable team at TCS; we are now leagues ahead of our competition in providing a level of service that is unmatched! TCS went above & beyond in learning the inner workings of our business, and ensuring the entire onboarding process was smooth and efficient. Having TCS handle our 24hr live chat is a game changer for us!

Milen Minchev wrote 3 days ago:

Highly recommend a training with The Chat Shop. Heather was our trainer and she took our team through a customized training due to our availabilities. An in-depth approach to the training which left our agents better prepared to respond to our clients' needs, and also better equipped to resolve their irritants while working on the LiveChat platform.

Dwayn Smith wrote 3 days ago:

I would like to say that Heather and Nic from the ChatShop have been unbelievably helpful! They are quick to respond and so polite yet very professional.Every question is answered timeously and in a detailed manner which leaves a superb impression on our company as a whole.I recommend using the ChatShop!
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We are based in United Kingdom and we speak with our clients in English
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