LiveChat Pro has a mission: delivering excellent customer service and converting visitors to customers. This company delivers a managed live chat service: its chat operators serve visitors on its clients' websites via live chat. This way companies don't need to hire, train and manage chat operators, while they can deliver online excellent service to their customers. LiveChat Pro focuses on webshops and companies with at least 10,000 visitors a month.
LiveChat Pro guarantees through its SLA a response time of maximum 30 seconds. Its managed live chat service is available 24x7.
We support our customers, mostly companies in retail, non-profit, education, IT and manufacturing, in the following languages: English, Dutch, French, Spanish and German.
We make our customers successful by converting their visitors into quality leads, increasing online conversions and delivering customer service via live chat. Although LiveChat Pro's focus is on delivering managed live chat services, the company also helps other companies train their employees to become professional live chat operators. We are part of Digital Customer Care Company.
We zien regelmatig positieve reacties in de chatverslagen, bijvoorbeeld dat de operator bedankt wordt voor de goede hulp of het prettige gesprek. Een teken dat de service van LiveChat Pro inderdaad perfect past bij onze persoonlijke aanpak.
We hebben met HAN Deeltijdstudies met LiveChat Pro gewerkt om te testen of de bezoekers op onze site behoefte hebben aan dit contactmoment. En die behoefte was er zeker! Buiten openingstijden van onze hogeschool en in het weekend was het ook prettig dat we de agents van Live Chat Pro konden inzetten.
These guys are online on our website from early morning till late evening, 7 days a week. This is an excellent service for our website!
We have been working with LiveChat Pro since end of last year and have been very happy with them. They don’t only handle chats for us but also tickets. They currently deliver support in English and German. As they are a great partner to work with, we have decided to expand live chat to our other languages sites.
We decided to experiment with the live chat functionality on our website, in order to support our customer base and generate new business opportunities. After a successful trial period, we decided to partner with LiveChat Pro because they are able to support our international visitors in multiple languages while generating high-quality leads for our sales team. Moreover, they are very flexible and are able to meet our changing demands.