With over 1 billion active users, WeChat is one of the most popular and widely used messaging apps globally. By integrating WeChat with your LiveChat license, you’ll give your customers another convenient communication channel that lets them chat with you in their preferred way — regardless of their location. This will not only help you expand your reach over time, but also contribute to rapidly improving customer satisfaction where you can provide your customers with a seamless and flexible chat experience that will leave them feeling satisfied and cared for.
How does the integration work?
The app connects your WeChat Service Account with LiveChat, so agents can receive and respond to messages directly from LiveChat, without needing to use a separate app.
Before You Start
Check the following prerequisites:
- Verified WeChat Service Account
- Installed app on the LiveChat Marketplace
Setup
To set up the integration go to Settings to connect WeChat Service Account with your LiveChat.
Key Features
Thanks to using native LiveChat and WeChat APIs, the integration works fast and stable. It supports all types of messages, including photos, videos and voice messages.
Benefits
LiveChat gives you a wide range of tools to easily manage chats between many agents.