Get additional information on your visitors using the FullContact integration. It gathers valuable data like contact information and places it in the chat window.
To connect FullContact to LiveChat, log in to your LiveChat account and follow these steps:
- Go to Marketplace > FullContact and click on Install.
- You will be redirected to the FullContact settings in LiveChat where you need to fill in the ConstantContact API key.
- To get the API Key, log in to your Full Contact account and click on Generate API Key.
- Follow the steps in the FullContact app and copy the generated API key.
- Now, enter your API key in the integration settings in LiveChat and click on Save changes to finalize.
Congrats! From now on, you will be able to get a number of additional information on your visitors during chats!
Visitor information in the Livechat app
When somebody logs in to your live chat, the FullContact integration will provide a number of information on that visitor in the customer details bar. The scope of the information may vary from visitor to visitor.