# LiveChat Features

> LiveChat® is AI-powered live chat and customer service software for websites, apps, and messaging channels. It combines a customizable chat widget, agent workspace, AI assistance (Text Intelligence), routing, reporting, and 200+ integrations. Used by 35,000+ businesses in 150 countries.

Canonical page: https://www.livechat.com/features/
Plan availability and prices: https://www.livechat.com/pricing.md

Plan names used below: **Starter**, **Team**, **Business**, **Enterprise**. "From Team" means the feature is included in Team, Business, and Enterprise.

## Feature areas

| Area | What it covers | Page |
| --- | --- | --- |
| Chat tools | Message sneak-peek, canned responses, file sharing, tagging, transfers | https://www.livechat.com/features/chat-tools/ |
| Channels | Website, apps, Direct Chat Link, Apple Messages for Business, WhatsApp, SMS, email, social | https://www.livechat.com/features/channels/ |
| Agent availability | Asynchronous communication so customers reply on their own schedule | https://www.livechat.com/features/agent-availability/ |
| Customization | Widget themes, custom logo, white label, 48 languages, CSS, profiles | https://www.livechat.com/features/customization/ |
| Engaging customers | Eye-catchers, chat buttons, automated invitations, campaigns | https://www.livechat.com/features/engaging-customers/ |
| Reports and analytics | Chat, staffing, response time, and agent performance reporting | https://www.livechat.com/features/reports-and-analytics/ |
| Team management | Agent groups, chat supervision, work scheduler, user roles | https://www.livechat.com/features/team-management/ |
| Security | Encrypted connection, credit card masking, access restriction, 2FA, SSO | https://www.livechat.com/features/security/ |
| API and SDK | REST API, webhooks, custom integrations, app development | https://www.livechat.com/features/chat-api/ |
| Data residency | Data center in the European Union | https://www.livechat.com/features/data-center-in-europe/ |
| AI | AI-powered customer service and automation | https://www.livechat.com/ai/ |
| Asynchronous communication | Omnichannel messaging across time zones and schedules | https://www.livechat.com/asynchronous-communication/ |

## Channels

Customers can reach you on these channels, all handled in one LiveChat® inbox.

| Channel | Availability | Notes |
| --- | --- | --- |
| Website chat widget | All plans | Customizable widget placed on any number of websites |
| In-app chat | All plans | High-performance widget embedded in mobile apps |
| Direct Chat Link | All plans | Short link that opens a standalone chat page, no website required |
| Facebook Messenger | All plans | Facebook conversations handled inside LiveChat® |
| Apple Messages for Business | From Business | Customers message you from the Messages app on iOS and macOS. Details: https://www.livechat.com/features/channels/apple-messages-for-business/ |
| WhatsApp Business | Marketplace app | Reach WhatsApp users, connect multiple phone numbers, run campaigns. Details: https://www.livechat.com/features/channels/whatsapp-business/ |
| SMS | Marketplace app | https://www.livechat.com/marketplace/apps/2way-message/ |
| Email | Marketplace app | Email ticketing through HelpDesk.com: https://www.livechat.com/marketplace/apps/helpdesk/ |
| Instagram | Marketplace app | https://www.livechat.com/marketplace/apps/instagram-for-business/ |
| X (Twitter) | Marketplace app | https://www.livechat.com/marketplace/apps/twitter-for-livechat/ |

## AI features (Text Intelligence)

| Feature | Availability | What it does |
| --- | --- | --- |
| Copilot — AI assistant | All plans | Answers questions about LiveChat® and other Text products and helps with setup, navigation, and daily tasks |
| Reply suggestions | From Team (3 knowledge sources; 10 on Business and Enterprise) | Suggests replies generated from your imported knowledge sources |
| Insights | From Team | Surfaces the most popular customer questions and trending topics without reading through thousands of chats |
| Tag suggestions | From Team | One-click tag suggestions during chats, based on your previous tagging |
| Chat summary | From Business | Summarizes a conversation so agents skip the full transcript |
| Text enhancement | From Business | Rephrases, summarizes, expands, and corrects grammar in agent messages |
| Sentiment analysis | Enterprise (early access) | Real-time sentiment analysis during chats |
| AI chatbots | Paid add-on on any plan | ChatBot.com integration automates answers to common questions. ChatBot.com is standalone AI, not built on third-party providers such as OpenAI, Google, or Bing. Pricing: https://www.chatbot.com/pricing/ |

## Chat and agent tools

| Feature | Availability | What it does |
| --- | --- | --- |
| Applications for web, desktop, and mobile | All plans | Agent apps for browser, Windows, macOS, Android, and iOS |
| Multiple website support | All plans | One account across unlimited websites, no extra charge |
| Traffic tracking | 100 visitors (Starter), 400 (Team), 1000 (Business), custom (Enterprise) | Real-time list of visitors on your site |
| Customer details | All plans | Name, email, location, currently viewed page, and more |
| Pre-chat and post-chat surveys | Predefined forms on Starter, custom from Team | Collect information before and after each conversation |
| Inactivity message | All plans | Automatically ask for an email address when agents do not respond in time |
| Agent rating | All plans | Visitors rate the agent they chatted with |
| Email transcripts | All plans | Visitors can receive a copy of the conversation |
| Chat history | 60 days on Starter, unlimited from Team | Searchable archive of past conversations |
| Availability (asynchronous chat) | All plans | Conversations continue across hours, days, or months instead of ending when a visitor leaves |
| Canned responses | From Team | Saved replies behind a keyboard shortcut |
| Private canned responses | From Team | Canned responses visible only to you |
| Canned response suggestions | From Team | Event-based response suggestions during a chat |
| Chat tagging | From Team | Case-specific tags that make chats findable in the archives |
| Automated tags | From Team | Tags assigned automatically based on the canned response used |
| File sharing | From Team | Send and receive files over chat |
| Internal notes | From Team | Private team notes inside a chat |
| Custom customer segments | From Team | Saved filter combinations for spotting hot leads |

## Routing and chat distribution

| Feature | Availability | What it does |
| --- | --- | --- |
| Smart chat routing | All plans | Automatic distribution of chats between available agents |
| Manual chat routing | All plans | Chats queue up and agents pick them up manually |
| Transfers | All plans | Hand an ongoing chat to another agent or group |
| Chat takeover | From Team | Take over a conversation from a bot or another agent |
| Routing rules based on URL | From Team | Route chats by the page a visitor is on, for example help pages to support and pricing to sales |
| Inactivity timeout configuration | From Team | Automatically transfer a chat when an agent stops responding |
| Routing rules based on geolocation | From Business | Route visitors to agent groups that speak their language |
| Work scheduler | From Business | Set agent working hours for smooth shift transitions |

## Reports and analytics

| Feature | Availability | What it does |
| --- | --- | --- |
| Daily and weekly summary | All plans | Recap of agent activity |
| LiveChat® Dashboard | From Team | The most important account metrics in one view |
| Chat statistics | From Team | Chat volume, availability, engagement, and satisfaction |
| Insights | From Team | Weekly summary of popular questions and trending topics |
| Tags usage | From Team | Which tags are used and which support cases are popular |
| Campaign conversions | From Team | How many displayed campaigns resulted in a chat |
| Agent activity | From Business | When agents were available, with status history |
| Agent performance | From Business | Top performers and areas that need improvement |
| Chat duration | From Business | Duration by agent, tag, and group |
| Chat response | From Business | How long agents take to reply to a new chat |
| Staffing prediction | From Business | How many agents you need for your chat volume |
| On-demand reporting | From Business | Scheduled or one-time reports in CSV, TSV, XLS, and other formats |

Details: https://www.livechat.com/features/reports-and-analytics/

## Engagement and campaigns

| Feature | Availability | What it does |
| --- | --- | --- |
| Proactive chats | All plans | Agents start the conversation with a visitor |
| Eye-catcher | Predefined on Starter, custom from Team | Graphic that draws attention to the chat window |
| Recurring campaigns | 1 on Starter, unlimited from Team | Automated greetings, offers, and product showcases |
| One-time campaigns | From Team | Announcements shown once per visitor lifetime |

Details: https://www.livechat.com/features/engaging-customers/

## Widget customization

| Feature | Availability | What it does |
| --- | --- | --- |
| Themes | All plans | Ready-made chat widget themes |
| Live editor | All plans | Live preview of theme, colors, position, and offsets before saving |
| Dark mode | All plans | Dark theme for the chat widget |
| Right-to-left support | All plans | Native support for languages such as Arabic and Hebrew |
| Accessibility compliance | All plans | WCAG 2.1 Level AA widget with screen reader support, keyboard navigation, and contrast adjustments |
| Chat widget translations | Predefined on Starter, custom from Team | Custom phrases in any of the 48 available languages |
| Language selection | From Team | Pick one of 48 widget languages and assign languages to agent groups |
| Custom logo in chat widget | From Team | Your company logo in the widget |
| Multi-brand customization | From Team | A different widget look for each website |
| White label | Enterprise | Removes the "Powered by LiveChat®" branding |

Details: https://www.livechat.com/features/customization/

## Team management

| Feature | Availability | What it does |
| --- | --- | --- |
| User roles | All plans | Administrative privileges for selected users |
| Supervision | All plans | Watch ongoing chats to train agents and keep quality high |
| Allowed domains | All plans | Teammates join Text products without an individual invitation |
| Group organization | From Team | Users divided into groups per business branch |
| Work scheduler | From Business | Working hours per agent |
| Dedicated onboarding and product training | Enterprise | Training that teaches your team to use LiveChat® for sales and support |
| Support from a Product Expert | Enterprise | A dedicated expert who owns your account's success |

Details: https://www.livechat.com/features/team-management/

## Sales and ecommerce

| Feature | Availability | What it does |
| --- | --- | --- |
| Shopify integration | All plans | Connect your Shopify store to LiveChat® |
| WooCommerce integration | All plans | Chat with customers and see their shopping carts |
| BigCommerce integration | All plans | Turn store visitors into customers |
| Goals | From Team | Track business goals reached over chat, such as a sale or a signup |
| Sales tracker | From Team | Automatically track chats that lead to a sale and measure their value |

## Security and compliance

| Feature | Availability | What it does |
| --- | --- | --- |
| 256-bit SSL secure connection | All plans | SSL encryption for all traffic |
| Credit card masking | All plans | Card numbers are hidden during chats and never stored in the archives |
| Banned visitors list | All plans | Block visitors by IP for a chosen period |
| Trusted domains | All plans | Stop your tracking code from working on unauthorized websites |
| Two-factor authentication (2FA) | All plans | Password plus a code from an authentication app |
| Log in with Google, Apple, or Microsoft | All plans | Sign in with an existing identity provider account |
| Require login with Google | All plans | Enforce Google sign-in for the whole team |
| Data center in the US or EU | All plans | Choose where your data is hosted. EU details: https://www.livechat.com/features/data-center-in-europe/ |
| Access restriction | From Business | Limit application access to selected IP addresses |
| Audit log | Enterprise | On-demand file listing notable changes in application settings |
| Single Sign-On (SSO) | Enterprise | Integration with enterprise or cloud SSO based on SAML 2.0 |
| HIPAA compliance | Enterprise | Enhanced security standards with a signed Business Associate Agreement (BAA) |
| Security assistance | Enterprise | Specialists advise on security best practices |

Details: https://www.livechat.com/features/security/

## Integrations, API, and platform

| Feature | Availability | What it does |
| --- | --- | --- |
| Marketplace | All plans | 200+ free and paid apps: CRMs, ecommerce platforms, social channels, help desk and email software. https://www.livechat.com/marketplace/ |
| LiveChat® API and webhooks | All plans | Build custom integrations and apps. Private usage is billed from $0.27 per 1000 requests; API calls from installed Marketplace apps are not billed, and published Marketplace apps get unlimited access. Docs: https://platform.text.com/ |
| ChatBot.com | Paid add-on, from $19 /mo | No-code AI chatbots that automate answers 24/7 — https://www.chatbot.com/pricing/ |
| HelpDesk.com | Paid add-on, from $19 /user /mo | Email ticketing system alongside live chat — https://www.helpdesk.com/pricing/ |
| KnowledgeBase | Paid add-on, from $49 /mo | Self-service help center content for customers and agents — https://www.knowledgebase.com/pricing/ |
| Software engineer support | Enterprise | Engineers help with custom implementations and integrating LiveChat® with your existing stack |

Details: https://www.livechat.com/features/chat-api/

## Agent apps

| Platform | Page |
| --- | --- |
| Web app (no installation) | https://www.livechat.com/app/livechat-web-app/ |
| Windows | https://www.livechat.com/app/livechat-for-windows/ |
| macOS | https://www.livechat.com/app/livechat-for-mac/ |
| Android | https://www.livechat.com/app/livechat-for-android/ |
| iPhone and iPad | https://www.livechat.com/app/livechat-for-iphone/ |
| All apps | https://www.livechat.com/app/ |

## Support included with the product

| Feature | Availability |
| --- | --- |
| Help Center articles | All plans — https://www.livechat.com/help/ |
| 24/7/365 support team | All plans |
| Product training | Enterprise |
| Legal assistance on request | Enterprise |
| Service level agreements (SLAs) | Enterprise |
| Professional services | Enterprise — https://www.livechat.com/enterprise/professional-business-services/ |

## Related documents

- Pricing and full plan comparison for LLMs: https://www.livechat.com/pricing.md
- Site index for LLMs: https://www.livechat.com/llms.txt
- Features page: https://www.livechat.com/features/
- Pricing page: https://www.livechat.com/pricing/
- Free 14-day trial, no credit card needed: https://www.livechat.com/signup/

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Last updated: 2026-08-05. https://www.livechat.com/features/ and https://www.livechat.com/pricing/ are the authoritative sources.