Customer success stories
Find out how LiveChat helped various companies across the globe
GreenState Credit Union
LiveChat enables GreenState’s chat specialists to make substantially more recommendations and introductions than their phone counterparts, by both the sheer volume of members they serve and through the efficient use of pre-written messages.
Since installing LiveChat in March 2021, sales made thanks to online consultations constitute 1.7% of the company’s profits in the digital channel.
LiveChat helped in educating and turning first-time ecommerce buyers into frequent ecommerce buyers.
LiveChat has helped to control the flow of communication into the sales office.
Montway Auto Transport Customers Choose LiveChat over the Phone.
Closing more sales and retaining customers.
Helping customers in critical issues, and reaching 94% customer satisfaction.
Customers use chat more than the other contact channels.
Lift Kits 4 Less
Lift Kits 4 Less grows sales with LiveChat installed at their Magento store.
AWeber reduces the number of phones and emails, and reaches 95% customer satisfaction.
Aceable Reaches 97% of Customer Satisfaction Using LiveChat.
Handling big traffic and reaching 97% of Customer Satisfaction.
50% of customers use LiveChat over the phone and 83% of them are satisfied with the service.
PureVPN increased their sales by 20% and their customer satisfaction hit 94%.
The average revenue per user for a customer who chats with OptinMonster’s team is 16 times higher.
Customers are happy with LiveChat, which now accounts for almost 50% of all customer interactions.
cPanel improves their customer experience and reaches 94% of customer satisfaction.
Europcar increases the number of visitors converting into potential customers with LiveChat
University of Windsor
University of Windsor provides smooth communication on their website, keeping 96% of customer satisfaction
Icelolly.com increases their revenue thanks to LiveChat
PATLive grows their customer base by 48%
Regentsmead Wins Innovation Award Using LiveChat
Movember Reaches 97% Customer Satisfaction Over 13,000 Chats with LiveChat
Mr Lender gets 10% higher customer engagement with LiveChat
LiveChat helps to take away any customer doubts if they have any.
Getting our customers impressions by conducting LiveChat surveys helps us to identify any perceptions that may lead to problems later.
Customers feel that a recommendation arriving from human on chat is much stronger than simple text a user sees on the page.
Improving customer retention by providing a faster cusotmer service experience over LiveChat.
The Chat Shop
Extensive use of LiveChat leads to more sales and 98% customer satisfaction.
Revenue grows by 30% after adding LiveChat as an additional communication channel.
Over 100 agents help thousands of customers daily through LiveChat conversations.
Luxury Estates International
First-class LiveChat customer service for high-end customers leads to 30% more sales.
A tenfold jump in conversion rates after introducing LiveChat to the company's website.
American Business and Technology University
Clutter-free communication with students and reduced number of returned phone calls.
British Film Institute
More efficient live chat customer service allows for 24/7 support coverage.
Innovations for Learning
In-app live chat customer service allows for swift resolution of technical problems.
The company grows 100% a year after they started offering live chat on their website.
Grove City College
Simplifying the application process for future studens through online chats.
Developing strong parent-school relationships through quick live chat support.
Cabins of the Smoky Mountains
Faster response time leads to more sales from over 2000 customer service chats each month.
50% more enquiries and two-digit sales growth after shifting customer service to LiveChat.
Getting rid of the red tape over chat leads to less calls and friction when dealing with customers.
Suprising customers with amazing live chat customer service.
Rising the online customer service standards in the loans industry.
Selling car parts through LiveChat leads to 485% more sales.
Offering quick and reliable help to urget customer questions over LiveChat.
Using two types of chat invitations to reach specific customers via chat.
Fast LiveChat customer service used as a brand-building tool.
Winning the forex market over with stellar customer service.
Improving online engagement with real-time chat with customers.
Overtaking a competetive market by storm and increasing sales by 30% with LiveChat.
Bank of American Fork
Surprising customers with an amazing customer service.
Delivering better recommendations for customers through LiveChat.
Saving thousands of dollars on paid leads by generating leads through LiveChat.
Adding LiveChat cuts the company's ticket resolution time in half.
Placing LiveChat in an application to offer direct, instant help for customers.
Customers prefer proactice customer service and real answers from real people.
Phone stops being the most popular form of contact after chat is introrduced.
Getting rid of ineffective phone and email communication in favor of chat.
Grasping new opportunities and generating more renatls through live chat.
Fox Rent A Car
Generating more car rentals through swift live chat customer service.
Support that starts as soon as a visitor enters the website results in 10% better conversion.
New levels of customer satisfaction as a result of LiveChat.
15% more sales for web hosting provider after introducing LiveChat.
Competing with Apple TV by offering instant customer service.
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