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Customer Service with LiveChat

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Customer service app by LiveChat

Trusted by 37,000+ companies worldwide

Known brands use LiveChat

Tired of exchanging emails for hours? Don’t want customers to be stuck in call queue?

LiveChat is the fastest way to support your customers

LiveChat can help you to solve problems right as they appear. Once a customer asks you a question, you can respond in seconds. It’s fast and makes for one amazing customer service.

Chat widget view

Easy to use for
customers and agents

LiveChat comes with an intuitive chat widget and a clean agent app interface. Your customers immediately know how to reach you, and you can provide them with support without any specialized training.

Oh, did we mention our time-saving features like message sneak-peek or canned responses? Thanks to them, you can start delivering lightning-fast customer service without any hassle.

Handle most cases
in one touch

Resolution of your customer service cases don’t have to take ages and span across many different communication channels. Shift from emails and phones to LiveChat and handle even the most complex issues in one go.

Having your customer on a chat, you can check their orders, monitor their performance or even share a screen with them. It leads to a quick problem resolution, increases customer happiness and gives you more time to focus on growing your business.

More efficient than phone

When was the last time you had a phone call with 6 customers at the same time? In LiveChat, that’s business as usual. You can easily service several customers at the same time. Now that’s efficiency!

Toolbox for managers

LiveChat comes with a range of reporting and managerial options that will allow you to fine-tune your customer service. It crunches all the numbers for you so that the next step toward better support is always visible.

What is customer service?

Customer service is about the way a business interacts with its customers. The faster, more helpful communication is, the better a customer feels about the business. And when they feel good about the business, the more money they will spend on products and services. If you want to dive really deep into the topic, we recommend you to read the ultimate customer service guide for 2021 and beyond by LiveChat.

But customer service is not about the communication only. It refers to swift problem-solving, fast shipping, or providing high-quality products or services. It is also about going an extra mile to please your customers. Even if it means giving to your customers more than is expected from you.

It’s all about maintaining high customer happiness. Customers should see that it’s easy to contact you and that your staff is well-trained. They should feel they are treated with respect and understanding. And when they think so, you can proudly say that you deliver excellent customer service.

5 awesome customer service tips

According to Gartner’s research, 89% of companies expect to compete mostly on the basis of customer experience. It means that if you don’t want to stay behind your competitors, you need to constantly improve your customer support. Hopefully, the below tips will help you to do that.

1. Open more communication channels

Today’s customer service goes far beyond the traditional call center. It’s available via live chat, email, text messages, and social media. Sticking to one, old-fashioned way of contact in the age when your customers expect to be in touch with you on their favorite channels, could be very costly.

2. Have great knowledge of your product

The more your support team knows about your product, the better they are at solving customers’ problems. Make sure to conduct effective training sessions for all new agents and keep them updated every time you plan a new release.

3. Use positive language

Sometimes your customers ask you for something you cannot do for them. They might want something you don’t provide or your procedures don’t allow for. In such case, it’s good to use positive language and tell them what you can do instead of what you can't do. So instead of saying “This product won’t be available for the next 2 weeks,” say: “This product will be available in 2 weeks, I can let you know as soon as it’s in stock.”

4. Solve problems on the go

Customers hate to wait and when they want you to solve their problems, every second counts. While product training is the key to amazing service, live chat is the key to fast service. Chat with your customers in real-time, see what they are typing in before they send it, and answer with canned responses for quicker replies.

5. Walk the extra mile

It’s quite challenging to meet the expectations of your customers, and going an extra mile may sound like a huge problem. Nothing could be further from the truth! Going the extra mile often means small, unexpected gestures that might surprise your customers. For example, after resolving a customer’s problem, you can send them a discount voucher to improve their last impression of your company.

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