Working Hours - ability to schedule a break for agents?

I’m wondering if any consideration might be made to allow the Working Hours set for an agent to include a scheduled break? Right now we can only set working hours with a time on and a time off, but it would be helpful to be able to set a short time during the time on for a scheduled break (eg lunch break).

Just a thought! :smiley:

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Hi Melissa! Thanks a lot for your suggestion! I’m passing it now to our Product Team and I’ll keep you updated :raised_hands: