With 2020 coming to an end, I’ll be looking at my 2021 spend and have some room to add in some more LiveChat apps.
What is your favourite marketplace app or the app you feel you get the most value for your money?
Right now, my fav is SnapCall. It’s even on sale!!! My agents love how easy it is to be able to make a call to the visitor and avoid having to direct visitors who want to call in and go through our switchboard.
The app we use the most (and is a free integration), is the Apple Business Chat app. I was surprised at how often (multiple times daily with both live agents and after hours with our bot) this integration is used! It was a bit tricky to get set up, but in the long run, definitely worth it!
Tell me your fav, most used or the app that you tried and were pleasantly surprised with the results!