What do you think about HelpDesk integration? An update is coming!

Hello LiveChat Users!

A few weeks ago we’ve released a HelpDesk integration for LiveChat and we would like to hear your feedback! Have you tried it? If so, how do you like it so far?

In January, we are going to release an update with a couple of fresh features!

In the new version, you’ll be able to migrate from in-built LiveChat ticketing system to HelpDesk more naturally. When migrating, all the data (tickets with their statuses, assigned agents, etc.) will be transferred automatically.

What’s more, after the migration it will be possible to hide the icon of the LC ticketing system if you decide to transfer all your tickets to HelpDesk.

But until we release it, we would like to hear from you!
How do you like our update? What would you like to find in the next one?

Find out more:
https://www.helpdesk.com/livechat-integration/

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Is it possible to show the tickets icon in the LiveChat iOS tablet/iPad app?

Hello @schoi :wave:

At the moment Ipads are recognized as the mobile devices and as such do not have the option to display tickets section. However you can access those by switching view to the desktop in the browser or accessing tickets directly via that link https://my.livechatinc.com/tickets

Hope it helps!

Just received an update from LiveChat support that helped me with this issue. A new switch option was recently added that will force display the desktop view of the app.
https://my.livechatinc.com/mobile-profile

Thank you LiveChat team!

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