We have a websocket connection problem on our website

Hey, we have a websocket connection issue on our site, which causes LiveChat to not show up on the site at certain times, making it unusable.

This is a screenshot of the error reported in the Chrome Console:

I guess it might be due to is a network issue, please assist us and fix it together.Thanks~

Hi!

According to our tech support, it’s hard to ay from our side what causes the problem. Failing to establish a websocket connection means that either there is no internet or something is blocking the connection, e.g. firewall.

You may have to dig into it with your network admin or by yourself, as it’s rather hard to say from our side.

Thank you.
I think we should check our website. This happens occasionally as well. :joy: