We appear to be off line, from the outside when we both have the app open? is this to do with what window is on top?

We appear to be off line, from the outside when we both have the app open?? is this to do with what window is on top?

Hello @Clive! :wave:

I don’t think that whether or not the app is on top can have an influence over being available for your clients, LiveChat can also function in the background.

Have you set your agent status to “accepting chats”?
You can read about it in our Help Center:

Let me know if that helps!