Hello, HelpDesk team here! 
We just added the possibility to use variables in canned responses, which allow you to automatically add relevant info, like agent’s name or email address.
For now, we support following variables:
- {{ticket.requesterName}}
- {{ticket.requesterEmail}}
- {{ticket.agentName}}
- {{ticket.agentEmail}}
You can learn how to use this feature in our Help Center.
If you have any questions concerning it, let us know below in the thread 