I have a requirement to build a chat system:
Let me introduce expectations:
My customers access my website after login, then depend on their ranking, then they can be contacted by specific salespeople. In another day, they can be contacted again by salespeople.
And I would like to control the records of conversations such as: created time, author, duration, and message to explore with text mining.
But after trial, I realize that my customers are able to chat with salespeople just as visitors of my website, I cannot specify which visitor is respective with my customer in the database.
I really need some suggestion to solve this problems.
Thanks for reading