Hi! We have good news for our HelpDesk users!
With this new update, you can access your HelpDesk tickets in the LiveChat mobile app. HelpDesk powers up the asynchronous portion of your customer service, and LiveChat mobile enables you to handle it whenever and wherever you want. With LiveChat mobile, you can
- Create tickets from chat,
- Reply to customer’s tickets,
- Assign tickets to agents or groups,
- Add people in the loop,
- Follow relevant tickets,
- Mention team members,
- Add priority tags, notes, and images.
Download LiveChat mobile from App Store, Google Play, or AppGallery.
Read more about how the LiveChat mobile app can improve your everyday workflow.