The goal here is for ChatBot to recognize a visitor with a specific e-mail, and then transfer them to a Support Hero.
Visitors indicate their e-mail in a pre-chat query, so we have their e-mail when they start chatting. Is it possible to teach ChatBot to recognize e-mails from a specific list without user input, but just by looking at the pre-chat query data?
We also want ChatBot to check the validity of the e-mail address (so there are no typos), but placing two consecutive user inputs is not possible, and placing them alongside each other also doesn’t do the trick (doesn’t seem to have a priority among equal actions).
Can you advise if it can be done, and if yes - how exactly?
Many thanks in advance!