Not sure if anyone else would find this useful, but it would be useful for me.
Could there be an option for the owner or admin (or anyone who wants to know, I suppose) to receive a notification when a new agent is accepting chats? Also maybe a notification of when no agents are accepting chats?
Right now we use skype to communicate when someone has started their shift and is available to accept chats. Also, an option to be notified if no agents are accepting chats would be helpful too. Occasionally an agent will lose connection and it would be helpful to know if no one is online. It would allow me to react quickly to ensure someone gets online instead of finding out the next day when reviewing the availability report.
If these options followed through on the livechat app as well, that would be great. I always have my app on, so even if I leave my desk, I would get the notifications.