When creating a new ticket, it would be very helpful to be able to send that ticket to more than 1 email address. We have clients who like communication to be sent to more than 1 email address (eg 16 year old student and we need to include Mom and/or Dad’s email as well) and being able to send the same ticket to all emails (and then have all responses communicating with all emails as well) would be helpful.
Also, we sometimes need to add “people in the loop” (which is basically a CC) when creating a new ticket and/or add more than 1 agent when creating a new ticket, and you can’t do that until after the ticket is created and sent. By adding this after the ticket is sent initially, these additions don’t see the ticket until any replies (if any) are sent and they aren’t sent the initial ticket.
Is there any way we could have the “people in the loop” or more than 1 email address and more than 1 agent added to be able to send on a new ticket?