We are just about to launch Rich Messages that will come for the BotEngine integration. From now on LiveChat will be able to handle the following messages:
- Card: The message will be displayed on one card.
- Carousel: The same deal, but with two or more cards with controls to cycle them.
- Quick Replies: This message will show a question with predefined replies.
- Button: The message will show a text with a button you can assign to a specific action.
All Rich Messages sent by the bot will be displayed both in the chat widget and in the agent app.
To help you out, the agent app will be showing quick replies chosen by clients so that you don’t miss out on those interactions.
We are also planning on creating a dedicated Rich Messages configurator in LiveChat so that agents can send them to customers at any time.
Feel free to tell us what additional formats of rich messages you would like to see added to LiveChat.
And to wrap it up, a quick question:, would it make a big difference to you if we automatically marked chats with Rich Messages to make them more visible?
Thanks for feedback!