Request: new GA event to track click to open widget

Hi, I believe this is a basic GA event that’s missing for the widget:

track when someone clicks on the icon to open it, before they submit the form to initiate a chat.

Can this be added?


Hello @Chrisman :wave:

You can do it via our JS API with a bit of custom development, using this callback

You’d need to configure an event that will be sent to GA, just as it is described in this article:

Let me know if that helps :slight_smile: