Since the new design in the tickets area, I can no longer copy and paste from within message bubbles. This is very frustrating as we are often looking up order numbers or user email addresses in our eCommerce system. Can you please change this?
We are using the tickets to keep track of all customer interactions for historical reference and searchability. In these cases, we do not send the customer a copy so we set ourselves and assigned and the requester. We end up with a ton of emails on every ticket if there is any back and forth, as a partial bandaid for this we have created dummy agents with dead-end emails but it feels sloppy. Any ideas here that might help me?
I started looking at your HelpDesk software and while I see a few differences I am unsure what its real strengths are. Do you have a VS page with LiveChat Tickets VS HelpDesk? Does it offer chat also or would the two inegrate?