I mentioned it before, and I believe it can’t happen, but a Google My Business integration would be great. I’d love to have mobile text messages go to LiveChat and Chatbot if ever possible. The GMB app is not great, especially when managing multiple locations - it’s super easy to miss a message as their notifications blend in to other notifications.
No, mobile text messages. In your GMB profile, you can enable mobile messaging… basically people can text message you from your GMB profile. The current way of managing it, is through the Google My Business app. Would be nice to be able to use all the canned responses as well as get the message sent to a LiveChat agent, instead of having to manage responses through a separate device or program.
Would live to see LiveChat integrated with Slack. We use Slack to facilitate communication with our staff and this would mean I would only have to monitor one texting service. Also, Slack is integrated with my Apple Watch, so if LiveChat could come through Slack I would have more ways to respond while on the go.
Twilio for whatsapp integration would be great. We can use it to send outbound whatsapp message. Inbound message will get sent to Livechat making it true omnichannel solution.
The current third party whatsapp solution is inbound related only. If we could have twilio whatsapp integrated like the Twilio SMS would be great.
Wechat, WhatsApp are 2 of the biggest social messaging app with more than 1.5billion users. Please integrate both as top priority as many many users are using these chat solutions instead of webchat now.
Also please see the true omnichannel widget. Please have this as top priority in 2020. User can choose to chat via the widget or click social messaging button to chat with their preferred app, be it whatsapp, wechat, viber, line etc.
Hi, Is it possible to have an app
that can integrate with Microsoft Dynamics 365 CRM? What is CRM? | Microsoft Dynamics 365
We have had users in our organization that uses LiveChat asking if LiveChat can work this CRM D365.
Check out this fresh integration between LiveChat and Microsoft Dynamics:
This integration connects LiveChat with Microsoft Dynamics contact base, mapping customers by email. The most important contact info is displayed in the Details section of the Agent Application.