Pre-chat survey

Hi there,

Is it possible to interact with the pre-chat survey via the API? I didn’t see any reference to this in the documentation.

I’d like to keep the option values in a dropdown synchronized with with our CRM.


Hi @duan!

If I understand correctly, you’d like to pass pre-chat survey data to CRM, is it right? In that case it would be possible with webhooks (more difficult method) or Zapier (way easier one).

Hey @Agnieszka,

Thanks for the response!

I’d like to do it the other way around, pass data into the pre-chat survey from the CRM.

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