Notifications showing up but no chat to interact

Good morning everyone i’m experiencing such strange behaviour:
Chat get their own notifications but once you open the app to reply you can’t it says there are no chats.

Any help?

Hi @teksrls,

We’ve checked that you have turned on notifications regarding new visitors on your site (not chats) so try to turn that off.
00 !

If it doesn’t help, we will need more details and info whether it’s the web, desktop or mobile app to find the cause of the problem.