Has anyone updated to the new chat window (smooth theme)? Have you notice an increase to the amount of good or bad ratings you’ve received?
We changed to the new window last week, and have found a large increase in the bad ratings, many bad ratings coming from people just opening and closing the chat and not even actually talking to us.
Just wondering if anyone has found the same thing? I really like the new look, but am tempted to go back to the previous chat window (modern theme). The rating option did not seem to be as big on that theme. My agents are getting discouraged with bad ratings that they did not really earn.