Network Stability Issue

Have you experienced any lost internet connection or signed out unwantedly issue? We have a lot of the issue frequently and we checked our network. We can use other websites normally, just experience connections issue during chat.

Disconnection issues can be caused a variety of things,
LiveChat as an app in its nature (due to how important responsiveness of chats is) relies very heavily on stability of the network and can show signs of a connection issue even when other apps function properly.
There are a few steps we can take to identify the issue and assist with its resolution.
Please start a chat with us on our website:

And we’ll be happy to walk you through the process step by step :slight_smile:

best regards!