HI. There are times when an agent (or small business owner) forgets to log out when shutting computer and leaving the office. If livechat continues to accept chats, customers get left hanging. Can livechat be set to logout when a computer goes to sleep?
Thank you.
Hi @ora
LiveChat provides the Auto-away feature that ensures that customers won’t be left hanging.
You can read about it in here:
Apart from that, I would still recommend remembering about logging out