Multiple Groups with different business schedules - Can there be an option within the console to manage?


We’re facing a growing dilemma when it comes to multiple groups, where there are more than 4+ agents that are support 3 different support sites.

These sites only provide support to during staggered business which is causing problems when some sites or pages should appear offline, the agent which appears on active from another site is appearing online on a site that they should be offline.

Can your team develop a schedule dashboard that we can manage at group schedules at the group level similar to the Agents work schedules that can be managed by within the LiveChat console and NOT with the website’s code?


I passed your suggestion to our team, thanks! :raised_hands: