Multiple Groups with different business schedules - Can there be an option within the console to manage this?


We’re facing a growing dilemma when it comes to multiple groups, where there are more than 4+ agents that are support 3 different support sites.

These sites only provide support to during staggered business which is causing problems when some sites or pages should appear offline, the agent which appears on active from another site is appearing online on a site that they should be offline.

Can your team develop a schedule dashboard that we can manage at group schedules at the group level similar to the Agents work schedules that can be managed by within the LiveChat console and NOT with the website’s code?

" To further add to my note, this is the concern that has been raised by our digital and IT support team:
The major concern is with including administrative changes into the snippet and adding to production sites. The more we customize snippet the less we are able to manage administration through LiveChat console.

In the future, this may arise additional changes that we cannot drop on live site as quickly or effectively as we would like.

It is best you press LiveChat to help manage this via console and/or adjust team requirements.

In the end if it comes down to forcing these changes via production live sites."

Hello :wave:
I passed your request to our Product Team and it looks like that we are already aware of that problem.

So it may be not the case of days or weeks, but when something will change, I’ll let you know here in the thread.