Multiple Chats open by the same agent

Multiple Chat Threads open by the same agent. What Webhook or RTM action is sent when an agent changes from one Chat Screen to another Chat Screen. I need to control the content within an Agent App when the agent clicks on a different Chat Thread.

Hello,

You might want to use Agent App SDK. It allows you to sign up for event which fires every time you change Chat/Thread.

You can find more details here https://developers.livechat.com/docs/extending-agent-app/agent-app-sdk/#customer_profile.

Cheers,
Andrii

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