Multiple Chat Threads open by the same agent. What Webhook or RTM action is sent when an agent changes from one Chat Screen to another Chat Screen. I need to control the content within an Agent App when the agent clicks on a different Chat Thread.
You might want to use Agent App SDK. It allows you to sign up for event which fires every time you change Chat/Thread.
You can find more details here https://developers.livechat.com/docs/extending-agent-app/agent-app-sdk/#customer_profile.