Dear Cassie, my suggestion was more general, covering all type of business structures.
Not all companies work the way your does. There are agents that have the chat as an extra duty of their position while others indeed leave big opportunities to get involved with clients and be away from sales.
Your suggestion is good, but if we are going to be honest, we dont live in a fair world and especially as you mentioned, such positions indeed have low salaries. What would stop the agent who wants to earn some extra cash to use wrong path and fake the Thumbs up?
If whatever we do, we put the money ahead then we have already lost the game.
Check even the team of Live Chat. Do they do all these things for the money?
Do the outside users cooperate and share ideas for the extra $$? Of course not. Our motivation (I want to believe so) is the experience we get, the voice you have and the contribution you provide for a success.
This cannot be described in any currency.
So if I had the opportunity to get 100$ or to get a recognition for my efforts (Even a plain “Thank you, good job”), i would prefer to get the second.
If anyone would prefer the 100$, then I believe he is in the wrong business, because there are much better opportunities.
Let me just clarify again, your idea is perfect, but has some windows that can let agents to cheat and lose the interest, and no one can control the Ethical side of each agent.