We’re preparing a new feature called Moments and would like to give you an exclusive sneak peek that shows how it works.
Moments allow you to show any web application during a chat and let customers perform specific actions.
Think about Moments as a solution for difficult tasks to handle during a conversation. When a task is hard to perform using text messages, or requires a lot of effort from your customer to collect requested data, Moments can make your process much more accessible. The feature allows you to solve a problem without the need to leave a chat.
From a technical point of view, it’s a web page embedded in an iframe shown during a chat.
Sample use cases:
• Meetings scheduling
• Payment system
• Seat picker
• Articles view
In the beginning, Moments will be triggered only by the rich message button, which is currently supported only by chatbots created via chatbot.com.
We will release docs soon, and we are still working on new possibilities to bring Rich messages to your conversations.
Feel free to leave your feedback below.