LiveChatApi - X-Author-Id not working

Developers API & SDK
#1

Hi,
I have a backend bot that sends a chat event to the customers using live chat API

https://api.livechatinc.com/{{api_version}}/agent/action/send_event

It works well if I want to send the message as me but the issue is that I want to post the message as a bot and not as me.

When I use the bot id in the header as X-Author-Id (as suggested in the docs) it gives an error.
{
“error”: {
“type”: “validation”,
“message”: “Invalid author_id value”
}
}

so what does this means? How do I solve this issue?
FYI bot id is correct as if I use the wrong id it gives

Bot agent <BOT_ID> does not exist

Will be great if some one could help me with it.

Thanks in advace

#2

This is so crazy after spending two days seems there is a conflict between the api versions

https://api.livechatinc.com/v3.1/configuration/action/create_bot_agent

and

https://api.livechatinc.com/v3.2/configuration/action/create_bot

Those bot created with 3.1 it works when I pass it’s id to X-Author-Id but if the bot is created with 3.2 it doesnt work.

So whats the difference over here and is it possible to get it working with 3.2?
Or should I downgrade to use 3.1?

-Aman

#3

Hello!

Those methods are a bit different but they should not affect sending an event as a bot -> the only requirement is sending an event with the author_id header that includes the ID of the bot created on a license.

Maybe there’s something wrong with the request. If you are still experiencing those issues, it would be great if you could provide us with the whole request that you send.

#4

This was a bit confusing. When a bot is created with Basic Auth ${client_id}:${client_secret}. I can’t use its id as X-Author-id but if its created using access_token it works. ‘Authorization: Bearer ${access_token}’. I yet didn’t get what’s the difference between bots created via basic and bearer token. But in my opinion, this should be documented.

#5

Thanks, this thread is really helpful for me

1 Like