I use chatbot.com integration with livechat.
I am encountering the following annoying issue :
CASE 1 : When a greeting rule is triggered in livechat, the bot waits for user input without starting the automated START bot response story interaction.
CASE 2 : When disabling all greeting rules in livechat the bot does launch the automated START bot story interaction, which is the behavior I would expect.
Is there a way to use greeting rules in livechat and keep the automated START bot response?
Thanks for your help.